12 49-60803
Troubleshooting Tips... Before you call for service
Problem Possible Causes What to Do
Refrigerator never shuts off but
the temperatures are OK
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running during door openings.
This is normal. The refrigerator will cycle off after the
door remains closed for 2 hours.
Refrigerator is beeping Door is open. Close door.
Door not closing properly Door gasket on hinge side sticking or
folding over.
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Set temperature
Unit just plugged in. $OORZKRXUVIRUV\VWHPWRVWDELOL]H
Door open for too long. $OORZKRXUVIRUV\VWHPWRVWDELOL]H
Warm food added to refrigerator. $OORZKRXUVIRUV\VWHPWRVWDELOL]H
Defrost cycle is in process. $OORZKRXUVIRUV\VWHPWRVWDELOL]H
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itself
Leveling legs need adjusting. See Level the refrigerator section of the Owner’s
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when refrigerator door is closed
This is normal if, after popping open, the
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automatically close after popping open, then see the
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back of the refrigerator.
Move the food away from the air vent.
Refrigerator control is set too cold. Move the refrigerator control to a warmer temperature
setting one increment at a time.
Water is leaking from dispenser Glass not being held under the
dispenser long enough after button is
released.
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seconds after releasing the dispenser button. Water
may continue to dispense after the button is released
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system, causing water to drip after
being dispensed.
Dispense water for at least 2 minutes to remove air from
system.
My display is showing tc Turbo Cool function is activated. See Controls section of the Owner’s Manual found at
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Water filter indicator light
changed color
This is normal. See Water Filter Cartridge - XWF section of the Owner’s
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Water filter indicator light
remains red even after replacing
the water filter
Water filter indicator must be reset. 3UHVVDQGKROGWKH:$7(5),/7(5SDGIRUVHFRQGV
See Water Filter Cartridge - XWF section of the Owner’s
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Water filter indicator light is not
lit
This is normal. The filter cartridge
should be replaced when the
replacement indicator light turns red.
See Water Filter Cartridge - XWF section of the Owner’s
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gap
Handle needs adjusting. 6HH$WWDFKWKH)UHVK)RRG+DQGOHDQG$WWDFKWKH
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Refrigerator doors are not even
(on French Door models only)
Doors need realigning. See Level the Refrigerator Doors section of the Owner’s
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Baskets stick or jam when
opening or closing
Baskets are too full. To open: remove some of the products from the basket
when opened as far as possible. Readjust the products
left in the basket and try to open the basket again. To
close: readjust products in the basket or remove any
product that is above the rim of the basket and close the
basket.