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Problem Possible Cause What to do
Excessive/high
level of water in
brine tank
Valve drain hose pinched,
plugged, elevated too high or
otherwise restricted
• A restriction in this drain hose may prevent
proper operation of the nozzle and venturi and
reduce or prevent brine draw during recharge.
Drain lines connected together • Separate drain lines.
Nozzle and venturi dirty,
incorrectly assembled or
damaged.
• Refer to Cleaning the Nozzle and Venturi
Assembly instructions. With water pressure to
the water softening system off, take the nozzle
assembly apart. Inspect, clean and replace as
needed. Any foreign particle(s), scratches, nicks,
etc. in the passages can prevent operation. Be
sure holes in the gasket are centered over holes
in the housing
Salty tasting or
brown/yellow
colored water
after installation
Unit not sanitized • Complete Sanitization Procedures.
• At completion of recharge cycle (approx. 2
hours), run water from faucets to purge the salty
water.
Low water pressure Check pressure:
• Drain height 8’ or less, pressure should be
minimum 20 psi.
• Drain height above 8’, pressure should be
minimum 50 psi.
Restricted drain hose • Clean and reconnect hose.
• Check for kinks in drain line
Brown/yellow
colored water
Unit was idle for a period of time • Complete the Sanitization Procedures.
Resin beads
showing up in
drinking water
Cracked distributor or unit
plumbed backwards
• Check softener “IN & OUT” plumbing is correct.
• Call for service.
Sounds you
might hear
Running water from the unit into
a drain during recharge
• This is normal.
Water has air
bubbles and is
cloudy
Air in system after installation • Will go away after it runs for a while.
Blue light
flashing when
power applied to
the system
Control needs to be programmed
(a power outage may have
occurred)
• See the Programming the Control section.
If “DAYS TO
EMPTY” is
flashing
Low salt level, less than 15 days • Fill with salt.
• Reset salt level.
Before you call for service
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