Stolen Vehicle Recovery
In the event your vehicle is reported stolen to law enforcement
authorities, the Genesis Customer Care Center can use the GPS system to
help pinpoint the exact location of the vehicle and assist in its recovery.
Log on to , select the Genesis Connected owners.genesis.com
Services logo for your applicable vehicle, then select Notification
Settings and set your alert preferences.
•
To inform Genesis of the theft of your Genesis vehicle, call Genesis
Customer Care: 844-340-9741.
• A live operator will come online to assist you.
•
You will be asked to verify your name, phone numbers, and Genesis
Connected Services PIN and provide verification that a police
report has been filed, including the case number.
• The agent will initiate a stolen vehicle recovery signal to pin point
the vehicle’s location and will coordinate with law enforcement in
its recovery.
Once the stolen vehicle recovery routine has been started, the owner will
not have access to Genesis Connected Services or be provided vehicle
status or location, due to personal safety issues. At the conclusion of the
recovery process, Genesis Connected Services will contact the owner and
inform them of the vehicle’s disposition.
FEATURES ACCESSIBLE VIA THE GENESIS MOBILE APP
GENESIS CONNECTED SERVICES FEATURE DESCRIPTIONS
Other Features
26
I
Genesis Connected Services User’s Manual
To Next Page
Loading...