21
GENERAL MAINTENANCE
Getting Service for your Water Heater
If you are having problems with your water heater, follow
these three easy steps:
1) Consult the Troubleshooting Guide contained in
this manual (see Page 23). It lists the most com-
mon problems experienced with your gas-fired water
heater. The solutions you find listed may provide a
quick and simple solution to your problem and save
you time and money.
2) If the solution listed in the Troubleshooting Guide does
not solve the problem or if your particular problem is not
listed in the guide, contact the installer of the water heater,
or the local gas utility.
3) If you still cannot solve the problem, contact the manu-
facturer’s Customer Service Department by e-mail at
service@giantinc.com or by telephone at 1-800-
363-9354. To help serve you in a quick and efficient
manner, always have the following information
ready:
a) Model number.
b) Serial number.
c) Date of installation.
d) Where the water heater was purchased.
e) Complete address where the water heater
is installed.
f) A description of the problem.
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