Replacement parts will not be sent until photographic evidence (or as
asked by GIN electric bikes team) has been provided to GIN electric bikes.
GIN electric bikes may request additional documentation (such as video)
to assist with accurately diagnosing the problem and processing the
warranty claim.
Items including the chain, tires, wheels, tubes, battery handle, brake pads,
cables and housing, grips, and spokes are considered wear items. These
items wear down with normal use and are not covered under warranty. You
are responsible for replacing and maintaining these wear items.
Any unauthorized alterations or repairs are not covered and may void this
warranty.
For warranty services, please contact GIN electric bikes online support by
email at support@ginebikes.com. Bikes or parts returned without proper
documentation may result in delayed service or denied warranty coverage.
Warranty return shipping costs along with duties and taxes are the
responsibility of the claimant. All unauthorized returns will be refused.
Note that your insurance policies may not provide coverage for accidents
involving GIN electric bikes. To determine if coverage is provided, you
should contact your insurance company or agent. Damage as a result of
an accident is not covered under this warranty, and GIN electric bikes is not
responsible for repair or replacement of damaged bikes or parts.
GIN electric bikes reserves the right to change its warranty at any time and
without notice.
Bike Performance Disclaimer
The bikes listed range and top speed are estimates (not guaranteed) of
expected performance. Performance will vary with rider weight, cargo
weight, rider /cargo shape (both contribute to drag), terrain, tire pressure,
brake adjustment, throttle vs PAS usage, pedal power, battery charge level,
ambient temperature and wind conditions. Under certain conditions it is
possible to get ranges and top speeds that are different from the listed
estimates.
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