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globalpayments Desjardins T650C - User Manual

globalpayments Desjardins T650C
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Payments
User Guide
Global Payments Terminal
T650C/T650P
A smart terminal that puts convenience and security
at your fingertips

Table of Contents

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Summary

Introduction

General tips

Tips to ensure a smooth processing experience with Global Payments Canada.

Available hardware

Details on the Global Payments Terminal models T650C and T650P.

Basic terminal operations

Before you begin

Information on the Global Payments Terminal and its capabilities.

Unpacking the Box

Instructions for inspecting and unpacking the terminal and included items.

Terminal placement

Recommendations for optimal terminal placement and environmental considerations.

Connecting to power

Instructions for connecting the terminal to a power source and supply specifications.

Terminal ON;OFF;REBOOT

Procedures for powering the terminal on, off, and restarting it.

Changing the terminal language

Guidance on how to change the terminal's language settings.

Main interfaces

Home screen

Overview of the device's home screen and navigation.

Android all apps page

Showcases all pre-installed applications on the device.

Unified Payments Application (Payments app) main page

Description of the Payments app as the central hub for payment management.

Buttons and keypads

Android buttons on the device

Explanation of the soft buttons on the device and their functions.

Virtual keypad in the Payments app

Mapping of the virtual keypad buttons to their functions.

Virtual keypad in Android

Numeric data entry

How the terminal defaults to a numeric keypad for specific fields.

Alphanumeric data entry

How the virtual Android keyboard is displayed for alphanumeric input.

Header and condition icons

Battery management

How to access and view terminal battery usage and management settings.

Key beep and display

Key beep

Instructions for configuring key beep settings.

Display settings

How to adjust brightness and ambient display settings.

User access management

Password hierarchy

Explanation of the password structure for user access levels.

Manager;supervisor passwords

How to set up manager and supervisor passwords.

Change your manager passwords

Instructions for managers to change their own passwords.

Network communication

Set up Wi-Fi connectivity

Steps to connect the terminal to a Wi-Fi network.

Set up ethernet connectivity (T650 C only)

Instructions for connecting the T650C terminal via Ethernet.

Set up 4 G mobile data connectivity (T650 P only)

Information on the T650P's 4G connectivity.

Accepting payment cards

Contactless

Procedure for performing contactless transactions with the terminal.

EMV chip card

Steps to perform transactions using EMV chip cards.

Sale transactions

Magnetic stripe

Procedure for performing transactions using magnetic stripe cards.

Return

Void

Pre-Auth and Completion (Optional)

Pre-Auth - Authorize the amount

Steps to authorize a pre-payment amount for a credit transaction.

Completion - Complete the transaction for the final amount

Steps to finalize a transaction with the final amount, including tips.

Mail order

Card verification

Balance inquiry - prepaid cards

Performing an end of day processing (settlement)

Reprint

Reprint receipt from transaction list

How to reprint receipts from the transaction list.

Training mode

Reports

Email receipt

Semi-Integration configuration with ECR or internal POS (Optional)

Basic semi-integration information

Overview of two types of integration for Payments app in Semi-Integrated mode.

Connection settings

Remote update

Information on the terminal's auto remote update feature.

Replacing the paper roll

Instructions for changing the paper roll in the terminal.

Troubleshooting

Card reader does not work properly (“Cards are Not Read”)

Steps to troubleshoot issues when the card reader fails to read cards.

Terminal does not work properly

Procedures to follow if the terminal is not functioning correctly.

Receipt paper is jammed

Guidance on clearing paper jams and avoiding them.

Receipt is blank

Troubleshooting steps if the terminal prints blank receipts.

Cleaning

Service and support

Contact information for terminal service and repair.

Returning a terminal for service

Instructions for returning defective terminals for replacement.

globalpayments Desjardins T650C Specifications

General IconGeneral
Brandglobalpayments
ModelDesjardins T650C
CategoryTouch terminals
LanguageEnglish