Hotline: +1 313-380-6888
O Wi-Fi connection troubleshooting:
2417 customer service email: PMG-aftersale@outlook.com
If you encounter any problems, please feel free to contact us.
If you hear "WiFi password error" from the camera, please check
whether the WiFi password you entered into the App is correct.
The first letter of the password is automatically capitalized on
some devices.
f you hear "WiFi not found", please check whetheryour selected
WiFi network has the correct name and make sure to place the
camera as well as the device you installed the App on is near the
router. Also make sure the network is broadcasting in 2.4GHz,
5GHz is not supported.
f you hear "Authentication error", please ensure that the Wi Fi
network is not set up with enterprise level authentication as the
device only supports security-levels ofWPA-2 and below.
If you hear "Retrieving IP timeout", this indicates that there are
too many devices connected to your router and is unable to allocate
additional space for the camera. Please remove some of your
connected devices and restart the router before attemptingto
connect the camera again.
Ifyou hear 'ICloud service connection fail", please make sure your
router is properly connected to the external network, typically this
is your modem connection. This error is usually caused by a network
disconnection or your router is set up for local area connections
only. Please check your network connectivity then attempt to
connect the camera again.
Hotline: +1313-380-6888
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