Troubleshooting
Symptom Possible cause Possible remedy
Hearing aid is
not charging
Is the hearing aid
correctly inserted in the
charger?
Put the hearing aid back in
the charger.
Is the charger plugged
into a working power
outlet?
Plug in to a power outlet.
Charger FAQ
How do I prepare my new
charger for use?
Normally, no preparation is required.
Just plug it in as described in the section
Getting Started. When required, charge
the hearing aids in the charger and check
the battery lights on the hearing aids:
Blinking while charging; fixed light when
fully charged. You can also see the
battery level on the smartphone app.
Can I damage my charger by
using it incorrectly?
No. The only exceptions would be use of
excessive physical force or extreme
18 Troubleshooting
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