Why is my Gold Medal Dispenser unit not working?
First, ensure the Gold Medal Dispenser is properly plugged into the wall outlet, and if it uses an IEC power cord, make sure that's secure too. Check the outlet and circuit breaker for power. If the thermostat is turned fully counter-clockwise, have qualified service personnel check the thermostat setting.
What to do if product is leaking from my Gold Medal Dispenser?
If your product is leaking, ensure the clamp is fully closed. Also, check the tube to ensure it is securely seated into the bag.
Why does excess product remain in the bag of my Gold Medal 5345 Dispenser?
Excess product may remain in the bag because the bag spout is not correctly seated in the Bag Support Tray or because there are folds in the bag. Ensure the bag spout is correctly seated and lay the bag flat in the tray.
Why is the product from my Gold Medal Dispenser cold?
The product may be cold if the dispenser door is left open. Also, have qualified service personnel check the thermostat setting to ensure it is set to the correct temperature.
How to fix a Gold Medal 5345 door that will not close?
If the door won't close, make sure the clamp is closed and the tray is correctly installed.
Why is the tube not reaching the bottom of the clamp in my Gold Medal 5345 Dispenser?
The tube might not reach the bottom of the clamp because the spout is not seated correctly in the Bag Support Tray. Ensure the bag spout is correctly seated in the Bag Support Tray.
Proper grounding, avoid water immersion, unplug before servicing, and outlet requirements.
Avoid burns from heated surfaces, wear safety glasses, and refer servicing to qualified personnel.
Prevent public contact, ensure trained personnel operate, and minors do not use.
Checking for transit damage and preparing the unit for use.
Power supply, grounding, and connection precautions.
Instructions and materials for applying decals to the dispenser.
Identifying controls and step-by-step guide for dispensing product.
Procedures for installing and removing product bags and liners.
Procedures for routine cleaning and maintenance of the unit.
Table of problems, causes, and solutions for unit operation.
Safety precautions for qualified personnel performing maintenance.
Diagrams of front/interior components with part numbers.
Diagrams of back/interior components with part numbers.
The Gold Medal Products Co. Model No. 5345 is a Single Button Cheese Dispenser designed for commercial use, offering a convenient and efficient way to serve warm nacho cheese sauce. This instruction manual provides comprehensive guidance on its installation, operation, maintenance, and troubleshooting, ensuring safe and optimal performance.
The primary function of the Model No. 5345 is to heat and dispense nacho cheese sauce. It features a warming cabinet that maintains the product at a safe and ready-to-serve temperature. The dispenser operates with a single manual dispense button, allowing for free-flow dispensing of the cheese sauce. It is equipped with a Bag Support Tray to hold the bag of cheese currently in use and an Upper Cheese Bag Tray for pre-warming a second bag, ensuring a continuous supply of warm product. A basket liner (PN 100557) is used in each tray opening to provide cushion and support for product bags with small caps. The unit includes a thermometer to display the interior air temperature of the cabinet, which is factory-set to a default warming level.
Installation and Setup: Before operation, the unit requires proper setup. After unpacking, it's crucial to inspect for any transit damage and file claims immediately if necessary. The dispenser should be placed on a sturdy, level base. If applicable, unit decals need to be installed following the detailed instructions provided, which involve cleaning the surface with a non-ammonia glass cleaner and using a plastic squeegee to apply the decals smoothly, working out air bubbles and excess spray. For units with an IEC Plug, the Rear Panel Decal must be cut to fit above the plug. A thorough cleaning of the unit is recommended prior to its first use.
Electrical Requirements: The Model No. 5345 operates on 120 V~, 60 Hz. It is critical to ensure the machine is properly grounded to prevent electrical shock. The equipment should be plugged into a dedicated and protected circuit, and the use of extension cords is not recommended due to safety concerns and potential performance reduction. Before plugging in, all machine switches must be in the OFF position, and the wall outlet must have proper polarity and accept grounded plugs. For units with an IEC Power Cord, it must be properly seated into the IEC receptacle.
Operating Instructions: To begin operation, the Power Switch is turned ON. The unit should be pre-heated with an unopened product bag inside. Product starting from room temperature (70-75°F or 21-24°C) typically takes about 4 hours to reach 140°F (60°C). Once the product is preheated, it is installed into the dispenser. This involves opening the cabinet door, removing the fitting cover from the product bag, and attaching a new dispenser tube (PN 5285). The tube pierces the inner seal of the bag, and the cap must be securely threaded onto the bag fitting. The tube clamp is then opened by turning the cam counterclockwise. The Upper Cheese Bag Tray is removed, and the product bag, with its spout and tube, is placed in the support tray, directed toward the front and downward through the tray opening. The tube is guided through the pump slot from top to bottom, and the tube clamp is closed by turning the cam clockwise. Finally, the upper bag tray is placed back, and the dispenser door is closed. To dispense cheese, a tray is positioned, and the dispense button is pressed for the desired amount of product; releasing the button stops dispensing.
Product Installation and Removal: The dispenser is designed for easy product bag installation and removal. A Basket Liner (PN 100557) is used in each Bag Support Tray opening to provide cushion and support for product bags. When installing a new bag, the cabinet door is opened, and the Bag Support Tray is located. The Basket Liner is positioned in the bag support opening. After attaching the dispenser tube to the product bag, the tube clamp is opened, and the product bag is placed in the support tray with the tube guided through the pump slot. The tube clamp is then closed. For product removal, the front door is opened, the tube clamp is opened, and the tubing is pulled out from the bottom up. The product bag and tube are then removed from the dispenser. The basket liner can be reused for the next bag of cheese.
Care and Cleaning: Regular cleaning is essential for sanitation and maintaining the machine's appearance. Before cleaning, the Power Switch must be turned OFF, the unit unplugged, and allowed to cool. The cheese bag and tube are removed, and the tray is slid out for cleaning. Interior and exterior surfaces are wiped with a clean, slightly damp cloth. ABRASIVES should NEVER be used on this unit. Periodically, a vacuum cleaner or damp cloth should be used to clean the air intake. The pump head assembly can be removed by unscrewing the thumb screw for cleaning and then reattached. After cleaning, the clean, dry tray is reinserted.
Adjusting the Thermostat: The thermostat setting, which controls the interior air temperature, is factory-preset. Adjustments should only be made by qualified service personnel. To adjust, the Power Switch is turned OFF, the unit unplugged, and allowed to cool. The rear access panel is removed to locate the thermostat. Turning the thermostat clockwise increases the temperature setting, while turning it counter-clockwise decreases it. The maximum interior air temperature setting is 167°F (75°C). It's important to note that the actual product temperature may vary depending on heating duration. The unit must be set to a safe food holding temperature as per local codes and food product manufacturer instructions. After adjustment, the rear access panel must be replaced, ensuring screws are not overtightened.
Troubleshooting: The manual includes a troubleshooting section to address common issues. If the unit is not working, checks include verifying power to the unit (secure plug, power outlet, circuit breaker) and ensuring the thermostat is not turned fully counter-clockwise. If the door will not close, the clamp may be open or the tray not fully inserted. If product does not dispense, the bag might be empty. Leaking product could indicate an unclosed clamp or a loose tube from the spout. If the tube is not reaching the bottom of the clamp, the spout might not be seated correctly in the Bag Support Tray. A cold product could be due to an open dispenser door or an incorrect thermostat setting. Excess product remaining in the bag might be caused by an incorrectly seated bag spout or folds in the bag. For any issues, the manual directs users to contact Gold Medal's Technical Service Department for assistance.
General| Model | 5345 |
|---|---|
| Brand | Gold Medal |
| Type | Dispenser |
| Dispensing Mechanism | Lever |
| Color | Silver |
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