Google Consumer Hardware Limited
Warranty — USA/Canada
This Limited Warranty applies only if you are a consumer and
purchased your Google product (“Google Product”) in the
United States or Canada.
What does this warranty cover and how long does it last? Google
warrants that a new Google Product (including any ancillary parts
that may be packaged with it) will be free from defects in materials
and workmanship under normal use in accordance with Google’s
published user documentation for one year from the date of original
retail purchase in its original packaging by you. If a Google Product
has been refurbished, Google warrants that the Google Product
(including any ancillary parts that may be packaged with it) will be
free from defects in materials and workmanship under normal use in
accordance with Google’s published user documentation for ninety
days from the original date of retail purchase by you (these warranties
are collectively referred to as our “Limited Warranty”).
What will Google do? (THIS IS YOUR EXCLUSIVE REMEDY) If a defect
covered by this Limited Warranty arises and you return your Google
Product during the Limited Warranty period (which is one year for new
Google Products and ninety days for refurbished Google products),
Google will in its sole discretion and to the extent permitted by law
repair your Google Product using new or refurbished parts, replace
your Google Product with a new or refurbished Google Product
functionally at least equivalent to yours, or accept the return of your
Google Product in exchange for a refund of the purchase price you
paid for your Google Product. If Google repairs or replaces your
Google Product, the repaired or replaced Google Product will continue
to be warranted for the remaining time of the original warranty period.
All returned parts for which you have received a replacement will
become the property of Google. Repair or replacement may result in
loss of data. Nothing in this Limited Warranty will reduce or otherwise
affect your statutory rights in relation to your Google Product.
THE LIMITED WARRANTY WRITTEN ABOVE IS THE ONLY EXPRESS
WARRANTY GOOGLE PROVIDES FOR YOUR GOOGLE PRODUCT, AND
THE ABOVE REMEDY IS YOUR SOLE REMEDY. TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE EXPRESSLY
DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS OF ANY
KIND, WHETHER STATUTORY OR IMPLIED, ARISING FROM COURSE
OF CONDUCT OR OTHERWISE, REGARDING YOUR GOOGLE
PRODUCT, EXCEPT THAT ANY IMPLIED WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND
NON-INFRINGEMENT ARE LIMITED IN DURATION TO THE PERIOD
OF THE EXPRESS WARRANTY ABOVE (EITHER ONE YEAR OR
NINETY DAYS, DEPENDING ON WHETHER YOUR GOOGLE PRODUCT
IS NEW OR REFURBISHED).
Some states, provinces or territories do not allow limitations on how
long an implied warranty lasts, so the above limitation may not apply
to you.
What does this warranty not cover? This Limited Warranty is only valid
and enforceable in locations where the Google Product is sold and will
apply only if you purchased your Google Product from Google or its
authorized resellers. This Limited Warranty only applies to hardware
components (and not any software elements) of Google Product, and
this Limited Warranty does not apply to damage caused by: (1) normal
wear and tear; (2) accidents; (3) misuse (including failure to follow
product documentation); (4) neglect; (5) disassembly; (6) alterations;
(7) servicing other than by Google-authorized technicians; and
(8) external causes such as, but not limited to: water damage,
exposure to sharp objects, exposure to excessive force, anomalies
in the electrical current supplied to the Google product, and extreme
thermal or environmental conditions. This Limited Warranty does
not guarantee that use of the Google Product will be uninterrupted
or error-free.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOOGLE
AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY, “GOOGLE
PARTIES”) SHALL NOT BE LIABLE TO YOU UNDER ANY THEORY OF
LIABILITY (WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE),
BREACH OR FAILURE OF ANY WARRANTY OR OTHERWISE) FOR ANY
INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY
DAMAGES THAT MAY BE INCURRED BY YOU IN CONNECTION WITH
YOUR GOOGLE PRODUCT OR THESE TERMS, INCLUDING ANY
LOSS OF DATA, WHETHER OR NOT A GOOGLE PARTY OR ITS
REPRESENTATIVES HAVE BEEN ADVISED OF OR SHOULD HAVE BEEN
AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING. YOU
EXPRESSLY UNDERSTAND AND AGREE THAT, TO THE MAXIMUM
EXTENT PERMITTED BY APPLICABLE LAW, THE GOOGLE PARTIES’
TOTAL LIABILITY IN CONNECTION WITH YOUR GOOGLE PRODUCT
OR THIS LIMITED WARRANTY WILL NOT EXCEED THE AMOUNT
YOU ACTUALLY PAID GOOGLE FOR YOUR GOOGLE PRODUCT.
Some states, provinces or territories do not allow the exclusion or
limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you.
How do you make a claim? To make a claim under the Limited Warranty,
please contact Google Product Support at g.co/nest/contact. You
must provide your name, contact information, and the serial number
of your Google Product to receive support. You may also be required
to provide a purchase receipt.
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