Q5: What should I do if this unit can’t charge up?
A: Charge it with a usb-c cable and wall charger for a full overnight period. If it still does
not work, contact us at: support.eu@gooloo.com ( Attach your order ID).
Q4: What should I do if this unit can’t start a vehicle?
A: Recharge this unit fully, and try to press the “BOOST” button on the jumper cable after
connecting the vehicle battery correctly, the LED indicator illuminates steady green light ,
then start the vehicle within 30s. If it still does not work, contact us at:
support.eu@gooloo.com(Attach your order ID).
Q6: What should I do if this unit can’t charge other devices?
A: Try to charge the device with another charging cable, If it works, which means the charging
cable we provided is defective, we will provide you a new one; If it still does not work, please
email us at: support.eu@gooloo.com ( Attach your order ID).
Q7: Can this unit charge other devices while it is being charged?
A: Yes.
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