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Service & Warranty
SERVICE & WARRANTY
Dealer’s Responsibilities
At the time of sale of the new RV, your dealer is expected to:
1. Deliver your RV in the best condition possible. Your RV
must pass the dealer’s Pre-Delivery Inspection (PDI),
which includes all system tests.
2. Provide orientation and familiarize the customer with
the operation of all systems and components of the
new RV.
3. Explain and review the provisions of the Limited Base
Warranty and Limited Structural Warranty to the cus-
tomer.
4. Ensure the customer receives a complete Owner In-
formation Package. Assist the customer in completing
all necessary warranty registrations, including locating
model and serial numbers as needed.
5. Instruct the customer on how to receive local and out
of town service on the RV and its separately warranted
components, whether in or out of warranty.
6. Service all Grand Design RV products.
7. Complete and return the “Warranty Registration and
New Vehicle Pre-Delivery Inspection Check List” form
within thirty (30) days from the date of delivery to
Grand Design RV to activate your applicable warranty
coverage.
Owner’s Responsibilities
As the owner, you are responsible for the regular care and
proper maintenance of your RV. Proper maintenance will help
avoid situations where the Limited Base Warranty and Limited
Structural Warranty will not cover items due to neglect. You
need to perform maintenance services in accordance with this
manual and the corresponding manufacturer instructions for
the components included in your RV.
As the owner, it is your responsibility and obligation to return
the RV to an authorized dealer for any warranty repairs and
service that may be required. Your dealer is responsible for
proper service prior to delivery, and has a continued interest
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