Grandstream
GXP1100/GXP1105 Small Business
IP Phone
Quick User Guide
Basic Phone Operation
For detailed information please
consult the GXP1100/GXP1105 User Manual
available at:
www.grandstream.com
©2013 Grandstream Networks, Inc. All rights
reserved.
Reproduction or transmittal of the entire or any
part, in any form or by any means, electronic or
print, for any purpose without the express writ-
ten permission of Grandstream Networks, Inc.
is not permitted. Information in this document is
subject to change without notice.
MAKING A CALL
2 CALLS WITH 1 SIP ACCOUNT
1) To make a call, dial out the number with the current line.
2) During the call, users can press the key to hold the
current call and make/answer another call. If they are 2 calls
established, users can switch the two lines by pressing the
key.
COMPLETING CALLS
The GXP1100/GXP1105 allows you to make phone calls after
picking up the handset. There are four ways to complete calls.
Dial. Enter the number and send out.
1) Take handset off hook. You shall hear dial tone from the handset;
2) Enter the number;
3)Press key or # to dial out.
Redial. Redial the last dialed number.
1) Take handset off hook. You shall hear dial tone from the handset;
2) Press key.
Speed Dial. Dial the number configured as Speed Dial on Multi
Purpose Key.
Go to GXP1100/GXP1105 Web GUI->Basic Settings, configure the
Multi-Purpose Key's Key Mode as Speed Dial. Enter the Name and
User ID (the number to be dialed out) for the Multi-Purpose Key.
Click on "Update" at the bottom of the Web GUI page;
1) Take handset off hook. You shall hear dial tone from the handset;
2) Press the configured Speed Dial key.
Call Return. Dial the last answered call.
Go to GXP1100/GXP1105 Web GUI->Basic Settings, configure the
Multi Purpose Key's Key Mode as Call Return. No Name or User ID
has to be set on the Multi Purpose Key for Call Return;
1) Take handset off hook. You shall hear dial tone from the handset;
2) Press the configured Call Return key to dial out.
MAKING CALLS USING IP ADDRESSES
Direct IP Call allows two phones to talk to each other in an ad-hoc
fashion without a SIP proxy. VoIP calls can be made between two
phones if:
Both phones have public IP addresses; or
Both phones are on the same LAN/VPN using private or public IP
addresses; or
Both phones can be connected through a router using public or
private IP addresses (with necessary port forwarding or DMZ).
To make a direct IP call or a quick IP call mode, please refer to
GXP1100/GXP1105 User Manual.
ANSWERING PHONE CALLS
RECEIVING CALLS
Single incoming call. Phone rings with selected ring tone.
Answer call by taking handset off hook;
Multiple incoming calls. When another call comes in while
having an active call, the phone will produce a Call Waiting tone
(stutter tone). Answer the incoming call by pressing the
key. The current active call will be put on hold.
DURING A PHONE CALL
CALL WAITING/CALL HOLD
Hold. Place a call on hold by pressing the key;
Resume. Press the key again to resume;
Multiple calls. Automatically place active call on hold or switch
between two calls by pressing the key. Call waiting tone
(stutter tone) will be audible when the line is in use.
MUTE
During an active call, press the key to mute/unmute the
microphone.
CALL TRANSFER
GXP1100/GXP1105 supports Blind Transfer, Attended Transfer and
Auto-Attended Transfer.
Blind Transfer.
1) During the first active call, press key and dial the number
to transfer to;
2) Press key or # to complete transfer of active call.
Attended Transfer.
1) During the first active call, press key. The first call will be
put on hold;
2) Enter the number for the second call and establish the call;
3)Press key;
4)Press key to transfer the call.
Auto-Attended Transfer.
Set "Auto-Attended Transfer" to "Yes" under Web GUI->Advanced
Settings page. And then click "Update" on the bottom of the page;
1) Establish one call first;
2) During the call, press key. A new line will be brought up
and the first call will be automatically placed on hold;
3) Enter the number and press key to establish the second
call;
4) After the second call is established, press key again. The
call will be transferred.
3-WAY CONFERENCING
GXP1100/GXP1105 can host 3-way conference call by using Multi
Purpose Key or key.
To use Multi-Purpose Key to establish 3-way conference call,
go to GXP1100/GXP1105 Web GUI->Settings->Basic Settings,
configure the 3-way conference as the Multi Purpose Key mode.
Click "Update" on the bottom of the page. Then follow the steps
below for 3-way conferencing.
Initiate a conference call.
Establish two active calls with two parties respectively;
Press the Multi Purpose Key previously configured as "3-way
Conference" already from Web GUI;
3-way conference will be established.
Split call in conference.
1) During the 3-way conference, press key. The conference
call will be split and both calls will be put on hold separately;
2) Press key again and it will resume the 2-way conversation
with the line when establishing the conference call;
3) Press key to toggle between the 2 lines;
4) Users could re-establish conference call by pressing the Multi
Purpose Key again.
End Conference.
1) Press key to split the conference call. The conference call
will be ended with both calls on hold; Or
2) Users could simply hang up the call to terminate the conference
call.
To use Flash key to establish 3-way conference call, go to
GXP1100/GXP1105 Web GUI->Settings->Advanced Settings, set
“Enable FLASH key as CONF” to “Yes”. Click on "Update" on the
bottom of the Web GUI page and then reboot the phone. Follow the
steps below to host the 3-way conference.
Initiate a conference call.
1) Initiate and establish two active calls with two parties from
GXP1100/GXP1105;
2) Press the Key;
3) 3-way conference will be established.
Split call in conference.
1) During the 3-way conference, press key. The conference
call will be split and both calls will be put on hold separately;
2) Press key again and it will resume the 2-way conversation
with the line when establishing the conference call;
3) Users could re-establish conference call by pressing the Multi-
Purpose Key again.
End Conference.
1) Press key to split the conference call. The conference call
will be ended with both calls on hold; Or
2) Users could simply hang up the call to terminate the conference
call.
VOICE MESSAGES (MESSAGE WAITING INDICATOR)
A blinking red MWI (Message Waiting Indicator) indicates a
message is waiting. Dial into the voicemail box to retrieve the
message by entering the voice mail number of the server or
pressing the key (Voice Mail User ID has to be properly
configured as the voice mail number under Web GUI->Account
page). An IVR will prompt the user through the process of message
retrieval.
Note: Users can press *** to the IVR menu and then enter 86 to
hear the number of new voice messages.
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