GrassFlap.com Phone: (502)594-3546 12
GrassFlap's Frequently Asked Ques�ons
WHAT TO DO IF YOUR CABLE BREAKS
DO NOT REMOVE cable conduit from the mower, this makes it impossible to determine cause of failure.
FIRST ATTEMPT TO DETERMINE THE CAUSE OF THE FAILURE.
1. REVIEW THE CABLE INSTALATION USING THE CABLE INSTALLATION CHECKLIST, look at each item on the list
from the original installa�on and confirm the cable is s�ll installed properly. If you find the set-up has changed
then most likely this is the cause of the failure.
IF YOU ARE NOT ABLE TO DETERMINE THE CAUSE OF THE FAILURE AND WOULD LIKE HELP DETERMINING IT,
proceed as follows
2. T
AKE PICTURES of cable conduit as it is routed on the mower with broken cable wire alongside the conduit,
just as if wire were run in the conduit. Picture must show both the cable and the conduit in same picture.
Pictures required for warranty claim.
3. CIRCLE BROKEN END OF WIRE in picture from step 2, most phones will let you edit the picture.
4. EMAIL TO, david@grassflap.com
5. INCLUDE ALL ITEMS LISTED BELOW
a. Pictures of broken cable, (from step 2 above),
b. Picture of Completed “Cable Installa�on Checklist”, (from step 1 above).
c. Approximate purchase date of current cable.
d. Where was cable purchased and name purchased under
e. Subject line “BROKEN CABLE”
If you need a cable right away it is suggested that you purchase one online so it is headed your way while we review
the informa�on.
MY FLAP ONLY OPENS HALFWAY
The flap is designed to open halfway with the pedal full down. Pushing harder will not cause flap to move. The proper
opera�on is to push the pedal down un�l the flap approaches the half open posi�on then
at that point pressure on
the pedal should be release to allow the pedal to rise as the flap passes the halfway point.
CAN THE FLAP BE POSITIONED PARTIALLY OPEN?
Yes, the flap can be held in a par�al open posi�on using the foot pedal. Simply hold the pedal in the desired posi�on.
One of the nice features of the GrassFlap is the way the pedal operates to open and close the flap without having to
push on a separate pedal. You are able to push and release the pedal in one smooth mo�on to flip it open and the
same mo�on, push and release will the flip it back to the closed posi�on. In order to lock it somewhere between full
open and full closed would require a second mo�on to lock and releas
e it.
WILL THE FLAP PUSH OPEN?
Given enough pressure it will push open. It is held close with a spring; the same spring also holds the flap in the open
posi�on. By the �me the flap gets pushed open there is typically enough grass behind it that you are no longer
making a good cut.
HOW DO I RETURN GRASSFLAP IF I CHANGED MY MIND?
Any product may be returned. Product must be in like new condi�on. Cost of product less shipping will be refunded.
Return postage is not refundable.
CAN THE DEFLECTOR ANGLE BE MOUNTED TO THE DECK INSTEAD OF THE FLAP?
The deflector angle should travel with the flap to prevent clippings from blowing straight up as the flap begins to
open. As it first starts to open there is not enough angle to defl
ect the clippings down so they end up going both ways
up and down. Without the angle they will go straight up on onto the operator. Moun�ng the angle to the deck would
only provide a good seal when the flap is fully closed.
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