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Great White GW9500 - User Manual

Great White GW9500
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AUTOMATIC POOL CLEANER
O W N E R’ S M A N U A L
OPERATION, TROUBLESHOOTING & PARTS
Sta-Rite Pool/Spa Group
293 Wright Street, Delavan, WI 53115
International: 262-728-5551, FAX: 262-728-7550
www.starite.com
Union City, TN • Delavan, WI • Mississauga, Ont. • Murrieta, CA
© 2005, Sta-Rite Industries S789 (4/12/05)
ABOUT SAFETY
• Before installing the cleaner, review and understand all
warnings and safety information on inside cover of manual.
ABOUT INSTALLATION
• Please use the convenient, water resistant “EASY STEPS” card.
About Safety .............................................................2
About Your Pool and Filter System ...........................2
About Installation .................................................3, 4
About the Cleaner Operation....................................5
About ”Fine Tuning” Vacuum Adjustments...............6
About the Cleaner and Accessories...........................7
About Troubleshooting .............................................8
About Disassembly ...................................................9
About Assembly......................................................10
Repair Parts.............................................................11
About Maintenance ................................................12
Warranty.................................................................13
INDEX
1873 0795
Model GW9500

Table of Contents

Questions and Answers

  • O
    obutlerAug 15, 2025
    How to fix Great White Swimming Pool Vacuum that does not move?
    • M
      michaelwebbAug 15, 2025
      To address a Great White Swimming Pool Vacuum that isn't moving or has a slow oscillator, try the following: * Backwash and/or clean the filter and empty all baskets to help the cleaner achieve the desired oscillation rate of 400-600 times per minute. * Clear any debris from the oscillator chamber, hose, or vac plate bypass (if applicable). * Repair any vacuum leaks, such as cracked vac plates or hoses, or a vac plate bypass adjusted too loosely. * Adjust valves to maximize vacuum to the port or skimmer where the cleaner hose is attached, and reduce or shut off other skimmers and the main drain. * Consider purchasing a new Sta-Rite hose, as it's essential for proper operation.
  • R
    Ryan LuceroAug 18, 2025
    What to do if Great White GW9500 Swimming Pool Vacuum climbs out of pool?
    • Q
      qgarrisonAug 18, 2025
      If your Great White Swimming Pool Vacuum climbs past the waterline, causing the pump to lose prime, here's what you can do: First, ensure the vacuum regulator is installed. If the issue persists, remove the black rubber regulator cap and replace it with the cap marked #50 from the accessory bag. You can also slightly open the main drain valve until the cleaner no longer climbs out of the pool.
  • C
    Cynthia NorrisAug 21, 2025
    How to stop Great White GW9500 hose from coiling?
    • K
      Kenneth RodriguezAug 22, 2025
      To prevent your Great White Swimming Pool Vacuum hose from coiling up, store it uncoiled, flat, and straight when not in use. You can also lay the hose out flat and straight in the sunlight for a few hours before using it.
  • C
    Curtis SuttonAug 25, 2025
    Why Great White GW9500 cleaning coverage is not as expected?
    • C
      Clinton MurrayAug 26, 2025
      If your Great White Swimming Pool Vacuum isn't providing the expected coverage, consider the following: A clean filter system helps the cleaner move faster, so be sure to clean all baskets. Vinyl liner pools with a deep end hopper may require 6-8 hours to clean. Also, examine the lift brush mechanism while the cleaner is operating. Note that the cleaner isn't designed to work under solar covers, and strong winds can sometimes hinder coverage. You can attach a vac-pole (telepole) using the handle in the accessory bag.
  • J
    James MillerAug 28, 2025
    What to do if Great White Swimming Pool Vacuum hose comes loose?
    • W
      William OliverAug 28, 2025
      If the hose of your Great White Swimming Pool Vacuum comes loose when the pump stops, use a reducer cone when connecting it to the skimmer or vac port.
  • D
    Deborah LaneSep 1, 2025
    What to do if Great White GW9500 Swimming Pool Vacuum gets stuck?
    • J
      Jacob SchneiderSep 1, 2025
      If your Great White Swimming Pool Vacuum remains stuck in one spot for more than 15 minutes, examine the lift brush mechanism while the cleaner is operating.
  • T
    Tyler UnderwoodSep 4, 2025
    Why Great White GW9500 hovers in one area?
    • C
      Charles BerrySep 4, 2025
      If your Great White Swimming Pool Vacuum hovers in one area with the hose fully extended, the hose might be too short.
  • J
    Jamie LevySep 7, 2025
    How to clean steps with Great White GW9500?
    • T
      Tracey McgeeSep 7, 2025
      To clean steps and swim-outs with your Great White Swimming Pool Vacuum, use the telepole attachment, connect the pole, and manually clean the missed areas.
  • A
    Arthur BurnsSep 12, 2025
    Why Great White GW9500 flips on its back?
    • A
      Anthony MendozaSep 12, 2025
      It's normal for the Great White Swimming Pool Vacuum to flip on its back when the pump stops with some filter systems that develop a surge of back pressure when the system shuts off.

Summary

About Safety

About Your Pool and Filter System

Review warnings and safety information before installing the cleaner and prepare your pool and filter system.

About Installation

About the Cleaner Operation

Cleaner Operation Characteristics

Describes the clicking sound, random motion, rotating motion, and debris pickup capabilities of the cleaner.

About Fine Tuning Vacuum Adjustments and Connections

Vacuum Adjustments and Valve Settings

Guidance on adjusting skimmer, pump, and main drain valves for optimal vacuum performance.

Troubleshooting Vacuum Issues

Addresses problems of too much or too little vacuum and how to correct them.

Connection Options and Accessories

Discusses in-line leaf canisters, dedicated suction lines, skimmer connections, and vac plates.

About the Cleaner and Accessories

Cleaner Components Overview

Details on the swivel assembly, hoses, flow gauge, reducer cone, vacuum regulator, and vac port fitting.

Bumper Inserts Usage

Instructions on installing and adjusting bumper inserts for cleaner buoyancy and pool floor contact.

About Troubleshooting

Troubleshooting Common Issues

Provides solutions for common problems like the cleaner not moving, climbing, or hose issues.

About Disassembly

Disassembly Steps and Procedures

Detailed steps for taking apart the cleaner, including removing the swivel, body, oscillator, and gears.

About Assembly

Assembly Steps and Procedures

Instructions for reassembling the cleaner, including installing seals, gears, shafts, and the vacuum skirt.

Repair Parts

Replacement Parts List

Catalog of available replacement parts for the Great White cleaner with corresponding part numbers.

Optional Accessories

Listing of optional accessories that can enhance the cleaner's functionality, such as a vac pole.

About Maintenance and Care

General Maintenance and Cleaning

Guidelines for cleaning the cleaner, checking bristles, and handling chemical balancing.

Hose Storage Recommendations

Best practices for storing the cleaner's hose to prevent damage and kinking.

Warranty

Limited Warranty Information

Details the product-specific limited warranties and exclusions for Sta-Rite pool equipment.

Warranty Registration

Instructions and form for registering the product warranty with Sta-Rite Industries.

Great White GW9500 Specifications

General IconGeneral
Power SourceElectric
Power Supply110V/60Hz
Pool TypeIn-ground
Cleaning Cycle2.5 hours
Cleaning CoverageFloor, Walls, and Waterline