GreatCo EF68PEN - Support Information; Warranty Policy; Troubleshooting Common Issues

9
90236AU GE50-94 REV B 4-26-13
WARRANTY
In the unlikely event of a problem occurring due to a manufacturing fault within 24 months from the date of purchase
of the appliance it will be repaired or replaced free of charge.
This warranty does not cover consumable items such as the bulbs and fuses which have a limited lifespan.
If a problem should occur, the nature of the problem together with the date of a purchase should be immediately
reported to the retailer that the appliance was purchased from. Proof of purchase will be required so the original receipt
should be retained.
Warranty applies to the original owner only and is non-transferrable.
TROUBLESHOOTING
Problem
Possible Causes
Solution
Fireplace not responding to remote
commands
Switch on fireplace not in the
ON position
Switch must be in the ON position for
remote operation
Remote control battery dead
or not inserted properly
Insert or check battery for correct
orientation
Remote is not in range of
fireplace or not aimed
correctly
Move closer to fireplace and aim remote
directly at it.
Fireplace trips circuit breaker or blows
fuse when turned on
Improper circuit rating
Ensure unit is plugged into a dedicated 15
amp circuit
Too many appliances
plugged into the same circuit
Unplug other appliances on the same
circuit
Heater is excessively noisy
Blower assembly is dirty
Unplug unit and clean blower
Defective blower
Blower replacement or repair necessary
Odor coming from heater/blower
Normal operation
Heater is burning off dust accumulated
during manufacture or non-use periods.
This should only be noticeable for a brief
period after turning on.
Defective heater
Heater may require replacement or repair
Flame effect frozen or stuttering
Defective flame motor
Flame motor repair or replacement
required.
Heater not outputting heat when turned
on.
Thermal switch tripped
Turn off unit and unplug for 5 minutes. This
is a safety feature to prevent overheating
Heater is defective
Replacement or repair may be required
Thermostat is cycled off
Set thermostat to higher setting
LED Lighting not turning on
Front glass panel not
plugged into fire box
Plug front panel in according to instructions
Lighting may be defective
Repair or replacement may be required.
For more information, you can visit us online at
Http://www.GreatCo.com
Or Call Us At:
1-651-287-7460