10 GREENIS HORIZONTAL SLOW JUICER GREENIS HORIZONTAL SLOW JUICER 11
Troubleshooting
Check the troubleshooting guide below before calling for assistance or maintenance. If you
cannot resolve the issue, please contact Customer Service for support and service. Trou-
bleshooting when the device does not work:
A. Please check if the plug is correctly positioned.
B. Please check if all components are correctly installed. Only when all components are
properly inserted/assembled can the device be operated. Should the juicer make a strange
noise or not start, please recheck assembly.
The device stops when juicing
Please check power plug has not gone loose. Please ensure you have not put in
excessive or hard food into the juicer. Please check that the device has not been
working continuously for too long.
The device shakes when juicing
The motor rotation may cause it to shake slightly. Please ensure the device is on
a level surface. Please ensure that the food is prepared correctly.
Separation of juice
Please note that some ingredients have different density and you may note a slight
separation during juicing. Simply stir and enjoy.
DO’s and DON’Ts for the GREENIS juicer
● Never put ice through the machine.
● If you are not sure which strainer to use and you are not juicing, use the processing cone.
● When juicing, most of the time you juice with the juice strainer.
● Never force the fruits or vegetables into the machine.
● There is a reverse button if food gets stuck.
● Never stick knives or forks, etc. into the chute. Only use the pusher that comes with the machine.
● Remember the GREENIS is not a grain mill.
● When mincing nuts (nut butters), always soak hard nuts such as almonds and hazelnuts overnight.
● When making milk from legumes such as soy, always soak your legumes.
● When grinding coffee beans and making nut butters, feed through slowly.
● When juicing wheatgrass, spray or rinse first and the grass will almost feed itself through.
● Never put the wheatgrass pulp back through the machine. You will get very little juice out the second
time and you will strain the machine for no good reason.
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