Troubleshooting
A WARNING:
Tum
off
the unit, unplug
and
allow the unit to cool for at least 10 minutes before
Attempting to perform any service. Only a qualified professional should attempt
to
service
or
repair the unit.
PROBLEM
POSSIBLE
CAUSE
SOLUTION
Simulated
flame
IS
1.
Flame setting incorrect
l.Reset
flame
dim
or
not presenting
2.
"Flame
wand"
has
come
loose from
2. Remove screws holding
back
bracket.
panel in
place
and
remove
back
3.
"Flame
wand"
driving
motor
is
not
panel. Secure end
of
flame wand
functioning.
back
into the support bracket
4.
LED light
bum
out
3.
Call for technical service.
4.
Change it with new
LED
strip.
The appliance turns
I.
The overheat protection device in
1.
Tum
off
and unplug the
of
and
will
not
tum
The
appliance
has
been triggered.
appliance, allow the insert to
back
on
2.
House
circuit breaker has
been
cool
down
for at least 10
tripped.
minutes, then plug in
and
restart.
2.
Reset house circuit breaker.
The
appliance
does
1.
The overheat protection device in
l.Tum
off
and unplug the
not
tum
on when the
the appliance has been triggered.
appliance, allow the insert to
appliance
setup to be
cool down for at least
10
"ON"
minutes, then
plug
in
and
restart.
Remove Control
does
1.
Low batteries.
1.
Replacing with new battery
not
work
2.
Tum
on
the unit
by
control panel
2.
Tum
on
the unit
by
control
Manually before using remote
panel manually before using
control
remote control
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