Problem Cause Solution
The unit doesn’t start Is the power cord connected? Connect the power cord
Is the water tank full? Empty the water tank
Is the room temperature above 35°C or below
10°C?
Increase or decrease the room
temperature
Is the room temperature lower than set tempe-
rature?
Change set temperature
Bad cooling effect Is the unit placed in direct sunlight? Move the unit or close the curtains
Are the doors or windows open? Close doors and windows
Are the lters dirty? Clean the lters
Is the air inlet or outlet jammed? Make sure that air ow isn’t blocked
High noise level Is the unit placed on an uneven ground? Place the unit on a at and solid
ground
The compressor doesn’t
work
Overheat protection is activated Wait until the temperature decreases,
the unit will automatically restart
The remote control doesn’t
work
Too long distance or the remote control isn’t
aimed at the unit?
Bring the remote control closer and
aim it towards the unit
Does the batteries need replacing? Replace the batteries
Error code E0 Tube temperature sensor problem Contact retailer
Error code E2 The water tank is full Empty the water tank.
Trouble shooting
If you are having trouble with your unit, please refer to below trouble shooting.
If nothing of the below works, please contact your retailer for servicing of your unit.
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