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Customer Service
We recommend our Haier Customer Service and the use of original spare parts.
If you have a problem with your appliance, please first check section TROUBLESHOOTING.
If you cannot find a solution there, please contact
► your local dealer or
► our European Call Service-Center (see listed phone numbers below) or
► the Service & Support area at www.haier.com where you can activate the service claim and also
find FAQs.
To contact our Service, ensure that you have the following data available.
The information can be found on the rating plate.
Also check the Warranty Card supplied with the product in case of warranty.
European Call Service-Center
• 14 Ct/Min Landline
• max 42 Ct/Min Mobile
• 14,53 Ct/Min Landline
• max 20 Ct/Min all others
Haier United Kingdom (UK)
* For other countries please refer to www.haier.com
Haier Europe Trading S.r.l
Branch UK
Westgate House, Westgate, Ealing
London, W5 1YY
*Duration of the guarantee of the refrigerating appliance:
Minimum guarantee is: 2 years for EU Countries, 3 years for Turkey, 1 year for UK, 1 year for Russia,
3 years for Sweden, 2 years for Serbia, 5 years for Norway, 1 year for Morocco, 6 months for Algeria,
Tunisia no legal warranty required.
*The period of spare parts for the repair of the appliance:
Thermostats, temperature sensors, printed circuit boards and light sources are available for a
minimum period of seven years after placing the last unit of the model on the market.
Door handles, door hinges, trays and baskets for a minimum period of seven years and door gaskets
for a minimum period of 10 year, after placing the last unit of the model on the market.
*For further information about the product, please consult https://eprel.ec.europa.eu/ or scan the
QR on the energy label supplied with the appliance.
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