TROUBLESHOOTING CONT.
PAGE 17  TROUBLE SHOOTING & WARRANTY
ENGLISH
PROBLEM POSSIBLE CAUSE(S) SOLUTION
Frost or ice crystals 
on frozen food
Freezer door left open or opened 
frequently
Turn temperature knob counter-clockwise to 
change to a 
warmer setting; allow 24 hours 
Items blocking freezer air vents and 
preventing proper air ow
Move items away from rear wall
Hot or warm air 
from bottom of 
refrigerator
Air ow coming from compressor 
during refrigeration process
This is normal
Food freezing in 
refrigerator
Food placed to close the air vent
Move items away from back and top of the 
refrigerator
Te m
perature control knob set too low
Adjust the knob counter-clockwise to a warmer 
setting
Freezer door pops 
open when closing 
the refrigerator 
door
Normal if freezer door closes 
afterwards on its own
This indicates a good seal if freezer door closes 
on its own
If freezer doesn’t close on its own after 
popping open, adjust leveling legs
See leveling leg feature instructions in Installing 
Your Refrigerator section
Door does not 
close properly
Refrigerator isn’t level
See leveling leg feature instructions in Installing 
You r 
Refrigerator section
Something is obstructing door closure Check for and remove obstructions
Vibration or rattling
Refrigerator is not resting rmly on 
oor
See leveling leg feature instructions in Installing 
Your Refrigerator section
to  adjust