25
Troubleshooting
Many occuring problems could be solved by yourself without specific expertise. In case
of a problem please check all shown possibilities and follow below instructions before
you contact an after sales service. See CUSTOMER SERVICE.
Before maintenance, deactivate the appliance and disconnect the mains plug from the
mains socket.
Electrical equipment should be serviced only by qualified electrical experts, because
improper repairs can cause considerable consequential damages.
A damaged supply should only be replaced by the manufacturer, its service agent
or similarly qualified persons in order to avoid a hazard.
The compressor
does not work.
• Mains plug is not connected in the
mains socket.
• Connect the mains plug.
• The appliance is in the defrosting
cycle
• This is normal for an automatic
defrosting
The appliance runs
frequently or runs for
a too long period of
time.
• The indoor or outdoor
temperature is too high.
• In this case, it is normal for the
appliance to run longer.
• The appliance has been off power
for a period of time.
• Normally, it takes 8 to 12 hours
for the appliance to cool down
completely.
• A door/drawer of the appliance is
not tightly closed.
• Close the door/drawer and
ensure the appliance is located
on a level ground and there is no
food or container jarring the door.
• The door/drawer has been opened
too frequently or for too long.
• Do not open the door/drawer
too frequently.
• The temperature setting for the
freezer compartment is too low.
• Set the temperature higher until
a satisfactory refrigerator
temperature is obtained. It takes
24 hours for the refrigerator
temperature to become stable.
• The door/drawer gasket is dirty,
worn, cracked or mismatched.
• Clean the door/drawer gasket or
replace them by the customer
service.
• The required air circulation is not
guaranteed.
• Ensure adequate ventilation.
The inside of the
refrigerator is dirty
and/ or smells.
• The inside of the refrigerator
needs cleaning.
• Clean the inside of the
refrigerator.
• Food of strong odour is stored
in the refrigerator.
• Wrap the food thoroughly..
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