16
Troubleshooting
PROBLEM
Cooker doesn’t turn on.
Rice is not cooked.
Rice is mushy.
Rice cooker starts to
“beep” during
STEAM COOK.
PROBABLE CAUSE
• Cooker is not plugged in. Make sure rice cooker is plugged into a properly operating electrical outlet.
• Not enough water/cooking liquid. Follow package directions or see Rice Cooking Chart for more information.
• Carefully place cooking pot straight down in base. Make sure cooking pot is securely seated by rotating the pot
left and right. NOTE: If cooking pot is bent or warped, it will not seat properly in base and, therefore, will not
conduct heat correctly. To replace cooking pot, call the toll-free Customer Assistance number listed on the
cover of this guide.
• Too much liquid added to cooking pot. Reduce liquid.
• Cooking pot has boiled dry. Add more water and press STEAM COOK to continue steaming or press OFF.
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