12 WARRANTY
TO BEGIN A WARRANTY CLAIM:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount to a major failure.
Hardkorr warrants that this product will be free from defects in material and workmanship for five years.
The warranty commences on the date of purchase by the original purchaser, and is not transferable.
To access the benefits of this warranty, you must retain your proof of purchase and follow any other
direction we reasonably give you (e.g. completing and returning your warranty card if applicable).
If you believe your Hardkorr product is defective, it must be returned to Hardkorr for inspection by our
warranty claims department.
1. You must have a Return Authorization (RA) number. To get your RA number, please complete the
form found on our website and wait for the warranty team to contact you.
2. Once you have an RA number, you must arrange for the product must be shipped at your own
expense back to Hardkorr (keep your receipt). The address for shipment will be provided when we
issue your RA number.
3. Please be sure that your RA number is clearly marked on the outside of the packaging used for
shipping.
Completing the steps as mentioned will ensure a faster process of your claim, so that Hardkorr can get
your product back to you as soon as possible.
Once we receive your returned product, our technicians will inspect it. We will then notify you of the
outcome of your claim.
If we accept your warranty claim, we will either repair, replace or refund the goods at our discretion. We
will also reimburse you for the shipping costs you incurred in sending the goods back to us. Any products
that we choose to replace or refund become the property of Hardkorr.
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