harman/kardon TECH TIPS
Troubleshooting tips and solutions to common service problems
For models: DVD25 TIP# HKTT2004-02
In these two unusual circumstances:
1) JBL SDP-3 or Lexicon MC-1 remote control affects the DVD25
The remote control for product JBL Synthesis SDP-3 (a processor) and the Lexicon MC-1 may
unexpectedly control some of the functions on early DVD25 units when the products are both side-by-
side in the same equipment rack. There was a software revision in the DVD25, and this was addressed
and corrected.
In the event of this rare occurrence, please arrange to exchange your DVD25 with harman/kardon for a
later unit that has the modern softrware. Procedure:
Call harman/kardon @ (516) 255-4545
Press 1 for h/k home
Press 3 for parts/tech support
Press 4 for tech support
When you reach a technician tell them of your problem and the exchange program, and remind them to
"Please pick a unit with a serial # of WA0002-05001 or higher"
2) Certain VCD discs play Black & White only
In the event of a customer complaint of certain VCD titles that play normal color programs in Black &
White only, there is a software upgrade to correct this issue. The procedure is to send the unit, with a
short note of explanation, to:
HARMAN CONSUMER GROUP
250 CROSSWAYS PARK DRIVE
WOODBURY, NEW YORK 11797
Attention: Andy Andersen
Mr. Andersen will perform the upgrade and send the unit back to the customer.
DVD25/DVD101 harman/kardon
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