Hayes ACCURA User Manual (English)

Questions and Answers:

M
Mark Brown PhDAug 14, 2025
What to do if the Hayes Adapter shows 'USB' LED is not lit or 'Fail' on USB interface panel, or the CAPI2032.DLL file cannot start?
- J
  jenniferhuntAug 14, 2025
  If the “USB” LED is not lit, “Fail” appears on the USB interface panel, or the CAPI2032.DLL file fails to start, it could be due to the ISDN USB TA not being ready or the PC not being USB-ready. Here are some troubleshooting steps: * Ensure the USB cable is securely connected to both the PC and a self-powered USB hub (if applicable), and verify the switch on the back of the TA is turned on. * Check your PC's hardware and software to confirm USB capability.
J
Joseph MillerAug 17, 2025
What to do if the Hayes ACCURA program says 'You are not allowed to run this program'?
- S
  Stephanie PalmerAug 17, 2025
  If you receive the error message 'You are not allowed to run this program', it means that the CAPI2032.DLL file is not from the ISDN package. To resolve this, uninstall and then reinstall the ISDN device.
J
Jodi BaileyAug 20, 2025
What to do if the Hayes ACCURA shows connecting fail (error code = xxxx)?
- P
  Paul CunninghamAug 20, 2025
  If you are experiencing connection failures with the error code 'xxxx', it could be due to several reasons: 1. The ISDN number is incorrect. 2. Other devices on the same S0 line are occupying the B channel. 3. The ISDN protocol is wrong. To resolve this: 1. Ensure that your ISDN number is correct. 2. Make sure that no other device is on the same S0 line and occupying the B channel. 3. Check to see if the ISDN protocol configuration is correct.
J
Jeffrey HarmonAug 23, 2025
What to do if the Hayes ACCURA Adapter says 'A required .DLL file, CAPI2032.DLL, was not found'?
- N
  Norma KnightAug 23, 2025
  If you receive an error indicating that the required CAPI2032.DLL file was not found, it means that the CAPI2032.DLL file is missing. To fix this, uninstall and then reinstall the ISDN device.
M
Mark Waters PhDAug 27, 2025
What to do if the Hayes ACCURA Adapter cannot activate S0 interface ('ISDN' LED is always OFF)?
- S
  Sarah MeyerAug 27, 2025
  If the S0 interface cannot be activated and the ISDN LED is always off, the ISDN line is not connected. Ensure that the ISDN S0 line is securely connected to the RJ-45 jack.
J
Joseph BurkeAug 30, 2025
What to do if the Hayes ACCURA Adapter says 'Please input your own number'?
- S
  Sarah TownsendAug 30, 2025
  If you see the message 'Please input your own number', it means that the subscriber number of your ISDN line has not been entered. Enter the subscriber number of your ISDN line in the “Own ISDN Number” box.
P
Phillip SmithSep 2, 2025
What to do if the Hayes Adapter CAPI driver is not loaded?
- J
  Jennifer HamiltonSep 2, 2025
  If the CAPI driver is not loaded, it means that the registration key has been destroyed. To resolve this issue, uninstall and then reinstall the ISDN device.
S
Sara PierceSep 6, 2025
What to do if the Hayes ACCURA encounters a data transfer error?
- J
  jonesangelaSep 6, 2025
  If you are experiencing a data transfer error, it indicates that the ISDN line is not in good condition. Check the ISDN line to ensure it is functioning correctly.
C
Colleen HernandezSep 10, 2025
What to do if the Hayes ACCURA Adapter cannot establish LAPD link?
- V
  Virginia LoveSep 10, 2025
  If the Hayes Adapter cannot establish a LAPD link, the ISDN line may be malfunctioning. Ensure that the ISDN S0 line is in good condition.