Heat Surge Original Roll-n-Glow User Manual (English)

Questions and Answers:

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Leah CoxAug 15, 2025
How to troubleshoot no power to Heat Surge Original Roll-n-Glow?
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  Carol PerezAug 15, 2025
  To troubleshoot a Heat Surge Indoor Fireplace with no power, first, ensure the fireplace is properly plugged into a working outlet that is not controlled by a wall switch. Then, verify that the power button is turned on and that the unit is not tilted. If the fireplace turned off by itself, unplug it for 10 minutes before retrying. Finally, check your house breaker to ensure it's on.
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Eric DuncanAug 18, 2025
What to do if the Heat Surge Original Roll-n-Glow heating unit shut down?
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  mhernandezAug 18, 2025
  If your Heat Surge Indoor Fireplace heating unit shuts down, ensure the plug fits snugly in the outlet and avoid using loose or worn outlets. Clear any obstructions like curtains from blocking the air inlet vents. Check and clean the installed filter, if any, to ensure it's not blocked. Try pressing the reset button on the back of the unit. If the issue persists, unplug the unit for 10 minutes and then retry. Also, check your house breaker.
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April CarrAug 21, 2025
Why are house breakers tripping with Heat Surge Indoor Fireplace?
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  Patricia HayesAug 21, 2025
  If the house breakers are tripping when using your Heat Surge Indoor Fireplace, make sure that no other appliances are plugged into the same circuit. Avoid using power strips, surge protectors, or undersized extension cords. Try plugging the fireplace into a different circuit. If the problem continues, consider calling an electrician to install a dedicated outlet.
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dyerjacobAug 25, 2025
How to fix no heat in Heat Surge Indoor Fireplace?
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  erica66Aug 25, 2025
  If your Heat Surge Indoor Fireplace is not producing heat, ensure the thermostat is turned all the way to the right or set to HIGH. Also, check that either the LOW Heat or HIGH Heat button is activated.
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Jeffrey HolmesAug 28, 2025
What to do if the Heat Surge Indoor Fireplace flame effect is missing or dull?
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  Suzanne WattsAug 28, 2025
  If the flame effect on your Heat Surge Indoor Fireplace is missing or dull, first, make sure the unit is plugged in and turned on. Next, check that the light bulbs are screwed in tightly and not burned out. Finally, verify that the flame hasn't been dimmed down using the controls.
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Dylan PerezAug 31, 2025
Why is the power cord getting warm or hot on my Heat Surge Original Roll-n-Glow?
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  Sarah SmithSep 1, 2025
  If the power cord of your Heat Surge Indoor Fireplace is getting warm or hot, it may be due to worn outlets causing high resistance and heat. While some cord warming is normal for heaters, which are high-draw appliances, if the cord feels hot to the touch, unplug it and try another outlet. If the problem persists, contact an electrician to inspect the outlets.
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Wendy MyersSep 3, 2025
Why does my Heat Surge Indoor Fireplace have a jumpy flame and stiff controls?
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  joshuaburkeSep 3, 2025
  If your Heat Surge Indoor Fireplace exhibits a jumpy flame and stiff controls, it may need time to adjust to room temperature after being exposed to cold weather during shipping or storage. Allow the fireplace to sit unplugged in a warm place for one hour before using it.
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Rebecca DonaldsonSep 6, 2025
Why are the flame and light shaky during movement of my Heat Surge Indoor Fireplace?
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  Wendy JohnsonSep 7, 2025
  If the flame and light appear shaky during movement of your Heat Surge Indoor Fireplace, it is likely due to the automatic tip switch. This safety feature is designed to shut off power if the unit is tilted to 45 degrees and causes the flame to appear shaky during movement while plugged in and operating, which is normal.
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Wesley MooreSep 10, 2025
Why is there an odor during initial use of Heat Surge Indoor Fireplace?
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  Matthew MasseySep 12, 2025
  The odor during the initial use of your Heat Surge Indoor Fireplace is due to certain non-harmful lubricants used in the manufacturing process that burn off when the fireplace is first used. These fumes will dissipate after continued use.

Heat Surge Original Roll-n-Glow Specifications

General

Type	Electric Fireplace
Power	1500 Watts
Voltage	120 Volts
Remote Control	Yes
Thermostat	Yes
Wheels	Yes
Safety Features	Overheat Protection
Heating Capacity	1000 sq ft
Heating Element	Infrared Quartz
Flame Effect	3D Realistic Flame Effect
Heat Settings	2 (High, Low)
Finish	Black