HELLER MF3 - Maintenance and Support; Cleaning Instructions; Troubleshooting Common Issues; Customer Service Information

CLEANING
1. Before commencing any cleaning, turn the power off at the outlet and remove the power plug.
2. Remove the jug from the power base.
3. Separate the lid and the silicon ring from the jug.
4. Flush and clean the jug with warm soapy water. This should be done immediately after each use.
5. Rinse the lid and silicon ring in warm water. Wash in soapy water if necessary.
6. Clean the jug body with a soft damp cloth. NEVER use harsh cleaning agents or abrasive materials.
7. Wash the whisks in warm soapy water and dry thoroughly. Store in a safe place.
NOTE: The Milk Frother or any of its accessories are NOT dishwasher safe.
TROUBLESHOOTING
Item
Issue
Reason
Solution
1
Indicator light doesn’t work / jug
doesn’t work
Plug is not inserted properly.
Re-insert plug.
Jug isn’t connected to power base
proper.
Remove jug and replace
correctly.
No power in the jack.
Check the electric circuit.
Problem with components.
Repair/replace.*
2
Jug doesn’t work after operation
Jug temperature is too high.
Rinse cold water inside the jug
to reduce temperature.
Jug is damaged from immersion in
water.
Repair/replace.*
3
Motor doesn’t work
Jug wasn’t cleaned after use – milk
can lock the mechanism.
Clean and move the shaft
sleeve of motor by hand to
loosen it.
Motor damage.
Repair/replace.*
4
Not heating
Machine is damaged.
Repair/replace.*
5
Charring
Dosage of milk either too little or
too much.
Ensure the milk is over the
minimum mark, and not past
the maximum mark.
Jug was reused without
cleaning/rinsing.
Always clean after each use.
Actual voltage is much lower than
specified voltage.
Ensure you use the appropriate
voltage.
*Please refer to your warranty card in regards to repair/replacement information.
CUSTOMER SERVICE
Australian Customer Service
GAF Control (Sales) Pty Ltd
P.O Box 19
Altona North Victoria 3025
Phone: 1300 659 489
Hours: 9am-5pm (EST) Mon-Fri
www.gafcontrol.com.au
*This product may vary slightly to the product illustrated due to ongoing product development.