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Hewlett-Packard Elite 8300 User Manual

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HP Compaq Business PC Maintenance
and Service Guide
Elite 8300 Series Convertible Minitower
Elite 8300 Series Microtower
Elite 8300 Series Small Form Factor
Elite 8300 Series Ultra-Slim Desktop

Other manuals for Hewlett-Packard Elite 8300

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Hewlett-Packard Elite 8300 Specifications

General IconGeneral
BrandHewlett-Packard
ModelElite 8300
CategoryDesktop
LanguageEnglish

Summary

1 Product Features

Standard Configuration Features

Overview of hardware and software features, may vary by model.

Convertible Minitower (CMT) Front Panel Components

Details of the front panel components for the CMT model.

Microtower (MT) Front Panel Components

Details of the front panel components for the MT model.

Small Form Factor (SFF) Front Panel Components

Details of the front panel components for the SFF model.

Ultra-Slim Desktop (USDT) Front Panel Components

Details of the front panel components for the USDT model.

Convertible Minitower (CMT) Rear Panel Components

Details of the rear panel components for the CMT model.

Microtower (MT) Rear Panel Components

Details of the rear panel components for the MT model.

Small Form Factor (SFF) Rear Panel Components

Details of the rear panel components for the SFF model.

Ultra-Slim Desktop (USDT) Rear Panel Components

Details of the rear panel components for the USDT model.

Serial Number Location

Information on where to find the serial and product ID numbers.

2 Installing and Customizing the Software

Installing the Windows Operating System

Steps for automatically installing the OS and important cautions.

Downloading Microsoft Windows Updates

Instructions for updating Windows via Internet Explorer.

Installing or Upgrading Device Drivers (Windows systems)

How to install drivers for optional hardware after OS installation.

Customizing the Monitor Display (Windows systems)

Adjusting monitor settings like resolution and refresh rate in Windows.

Launching Windows XP from Windows 7

Using Windows XP Mode for running XP applications.

Accessing Disk Image (ISO) Files

Locating and using disk image files for software installation.

3 Computer Setup (F10) Utility

Computer Setup (F10) Utilities

Lists functions like changing defaults, setting date/time, and configuring system settings.

Using Computer Setup (F10) Utilities

Step-by-step guide on how to access and navigate the Computer Setup menu.

Computer Setup—File

Options related to system information, ROM updates, and saving/restoring configurations.

Computer Setup—Storage

Settings for device configuration, translation modes, SATA emulation, and boot order.

Computer Setup—Security

Options for setting passwords, device security, slot security, and network boot.

Computer Setup—Power

Settings for OS and hardware power management, including sleep states and fan control.

Computer Setup—Advanced

Advanced settings for power-on options, BIOS, device options, and AMT configuration.

Recovering the Configuration Settings

Procedure to restore system configuration using saved settings.

4 Illustrated parts catalog

Convertible minitower (CMT) chassis spare parts

Lists spare parts for the CMT chassis, including system components.

Cables

Lists various cables and their spare part numbers.

Misc parts

Lists miscellaneous spare parts such as fans, sensors, and locks.

Drives

Lists hard drives and optical drives with their spare part numbers.

Sequential part number listing

Lists spare parts by their part number for cross-referencing.

5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation

Electrostatic Discharge Information

Information on preventing damage from static electricity.

Generating Static

Explains how different activities generate static electricity and its relation to humidity.

Preventing Electrostatic Damage to Equipment

Precautions to prevent damage to electronic components from ESD.

Personal Grounding Methods and Equipment

Equipment and methods for preventing static electricity damage.

Grounding the Work Area

Precautions for preventing static damage at the work area.

Recommended Materials and Equipment

List of recommended materials and equipment for static prevention.

Operating Guidelines

Guidelines to prevent overheating and prolong computer life.

Routine Care

General information on routine care and cleaning procedures.

General Cleaning Safety Precautions

Safety precautions before cleaning computer components.

Cleaning the Computer Case

Procedures for cleaning the computer case.

Cleaning the Keyboard

Procedures for cleaning the keyboard keys and body.

Cleaning the Monitor

Procedures for cleaning the monitor screen and body.

Cleaning the Mouse

Procedure for cleaning the mouse ball and body.

Service Considerations

General considerations during computer disassembly and assembly.

Power Supply Fan

Information about the variable-speed power supply fan.

Tools and Software Requirements

List of tools and software needed for computer servicing.

Screws

Important considerations regarding computer screws and their interchangeability.

Cables and Connectors

Handling instructions for flat, flexible cables used in the computer.

Hard Drives

Handling instructions for hard drives as delicate components.

Lithium Coin Cell Battery

Information about the computer's real-time clock battery and its risks.

SATA Hard Drives

Characteristics and specifications of Serial ATA hard drives.

SATA Hard Drive Cables

Guidelines for handling SATA data cables to prevent damage.

SMART ATA Drives

Information on Self Monitoring Analysis and Recording Technology drives.

Cable Management

Practices for managing cables inside the computer.

Hard Drive Capacities

Explanation of drive partition size limits based on file system and OS.

6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis

Preparation for Disassembly

Initial safety procedures and steps before disassembling the computer.

Access Panel

Procedure for removing and installing the computer access panel.

Front Bezel

Procedure for removing and installing the front bezel.

Front Bezel Security

Steps for installing or retrieving the front bezel security screw.

Bezel Blanks

Procedure for removing bezel blanks from the subpanel.

System Board Connections

Identifies system board connectors for various components.

Memory

Information about memory modules and compatibility.

DIMMs

Details on DDR3-SDRAM DIMMs and their specifications.

DDR3-SDRAM DIMMs

Specific requirements for DDR3-SDRAM DIMMs.

Populating DIMM Sockets

Guidance on installing DIMMs in single, dual, or flex modes for optimal performance.

Installing DIMMs

Step-by-step instructions for installing memory modules into DIMM sockets.

Expansion Card

Lists available expansion slots and compatible cards.

Opening the Expansion Slot Retainer

Procedure to open the expansion slot retainer for card installation.

Removing an Expansion Slot Cover

Steps to remove the expansion slot cover.

Removing a Standard PCI Expansion Card

How to remove standard PCI or PCI Express x1 cards.

Removing a PCI Express x16 Expansion Card

Steps to remove PCI Express x16 cards.

Installing an Expansion Card

Instructions for installing an expansion card into the system board.

Drive Positions

Identifies the locations of drive bays for optical and hard drives.

Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay

Procedure to remove optical drives and hard drives from their bays.

Removing a 5.25-inch Drive in the Desktop Configuration (Optical Drive shown)

Steps to remove a 5.25-inch drive from the desktop bay.

Removing a 5.25-inch Drive in the Minitower Configuration (Optical Drive shown)

Steps to remove a 5.25-inch drive from the minitower bay.

Removing a Hard Drive from the Lower Two Bays

Steps to remove a hard drive from the lower internal bays.

Removing a Hard Drive from the Upper Bay

Steps to remove a hard drive from the upper internal bay.

Installing Drives

Guidelines for connecting SATA drives, optical drives, and media card readers.

Extra Guide Screw Locations

Illustration showing locations of extra guide screws for drive installation.

Installing a 5.25-inch Drive into a Drive Bay

Steps for installing a 5.25-inch drive into a Minitower or Desktop bay.

Installing a Hard Drive into an Internal Drive Bay

Steps for installing a 3.5-inch hard drive into internal bays.

Installing Isolation Mounting Guide Screws in a 3.5-inch Hard Drive

How to install isolation mounting guide screws for 3.5-inch hard drives.

Installing Standard Guide Screws

How to install standard guide screws for drives in the upper bay.

Installing a Hard Drive into the Lower Two Bays

Procedure for sliding a hard drive into the lower bays.

Installing a Hard Drive into the Upper Bay

Procedure for sliding a hard drive into the upper bay and securing it.

Hood Sensor

Procedure for removing and installing the hood sensor.

Front I/O, USB Assembly

Procedure for removing and installing the front I/O and USB assembly.

Removing the front I/O, USB, power switch assembly

Illustration showing removal of the front I/O, USB, power switch assembly.

Power Switch Assembly

Procedure for removing and installing the power switch and LED assembly.

Speaker

Procedure for removing and installing the internal speaker.

Rear Chassis Fan

Procedure for removing and installing the rear chassis fan.

Fan sink

Procedure for removing and installing the fan sink.

Loosening the fan sink screws

Illustration showing how to loosen fan sink screws.

Processor

Lists different Intel processors and their part numbers.

Power Supply

Lists power supply options and their part numbers.

System Board

Lists system board part number and components to transfer.

Changing from a Minitower to a Desktop Configuration

Steps to convert a Minitower chassis to a Desktop configuration.

Installing a Drive in the Desktop Configuration

Illustration showing drive installation in a desktop configuration.

Changing from a Desktop to a Minitower Configuration

Steps to convert a Desktop chassis to a Minitower configuration.

7 Removal and Replacement Procedures Microtower (MT) Chassis

Preparation for Disassembly

Initial safety procedures and steps before disassembling the MT chassis.

Computer Access Panel

Procedure for removing and installing the MT computer access panel.

Front Bezel

Procedure for removing and installing the MT front bezel.

Front Bezel Security

Steps for installing the MT front bezel security screw.

Bezel Blanks

Procedure for removing bezel blanks from the MT chassis.

Memory

Information about MT memory modules and compatibility.

DIMMs

Details on DDR3-SDRAM DIMMs and their specifications for MT.

DDR3-SDRAM DIMMs

Specific requirements for DDR3-SDRAM DIMMs for MT.

Populating DIMM Sockets

Guidance on installing DIMMs in MT sockets for optimal performance.

Installing DIMMs

Step-by-step instructions for installing memory modules into MT DIMM sockets.

Expansion Cards

Lists compatible expansion cards for MT chassis.

Opening the Expansion Slot Retainer

Procedure to open the expansion slot retainer for MT card installation.

Removing an Expansion Slot Cover

Steps to remove the expansion slot cover for MT.

Removing a Standard PCI Expansion Card

How to remove standard PCI or PCI Express x1 cards from MT.

Removing a PCI Express x16 Expansion Card

Steps to remove PCI Express x16 cards from MT.

Installing an Expansion Card

Instructions for installing an expansion card into MT system board.

System Board Connections

Identifies MT system board connectors for various components.

Drives

Lists drives and their spare part numbers for MT chassis.

Drive Positions

Identifies MT drive bay locations.

Removing a 5.25-inch or 3.5-inch Drive from a Drive Bay

Procedure to remove drives from MT chassis bays.

Removing a Hard Drive from a Drive Bay

Procedure to remove a hard drive from an MT chassis bay.

Installing Isolation Mounting Guide Screws in a 3.5-inch Drive

How to install guide screws for 3.5-inch drives in MT.

Front Fan Assembly

Procedure for removing and installing the MT front fan assembly.

Front I/O Assembly

Procedure for removing and installing the MT front I/O assembly.

Power Switch/LED Assembly

Procedure for removing and installing the MT power switch/LED assembly.

Heat sink

Procedure for removing and installing the MT heat sink.

Processor

Lists Intel processors and their part numbers for MT chassis.

Speaker

Procedure for removing and installing the MT speaker.

Rear Chassis Fan

Procedure for removing and installing the MT rear chassis fan.

Power Supply

Lists power supply options and part numbers for MT.

System Board

Lists MT system board part number and components to transfer.

8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis

Preparation for Disassembly

Initial safety procedures and steps before disassembling the SFF chassis.

Access Panel

Procedure for removing and installing the SFF computer access panel.

Front Bezel

Procedure for removing and installing the SFF front bezel.

Front Bezel Security

Steps for installing the SFF front bezel security screw.

Bezel Blanks

Procedure for removing bezel blanks from the SFF chassis.

Memory

Information about SFF memory modules and compatibility.

DIMMs

Details on DDR3-SDRAM DIMMs and their specifications for SFF.

DDR3-SDRAM DIMMs

Specific requirements for DDR3-SDRAM DIMMs for SFF.

Populating DIMM Sockets

Guidance on installing DIMMs in SFF sockets for optimal performance.

Installing DIMMs

Step-by-step instructions for installing memory modules into SFF DIMM sockets.

Expansion Card

Lists compatible expansion cards for SFF chassis.

Opening the Expansion Slot Retainer

Procedure to open the expansion slot retainer for SFF card installation.

Removing an Expansion Slot Cover

Steps to remove the expansion slot cover for SFF.

Removing a Standard PCI Expansion Card

How to remove standard PCI or PCI Express x1 cards from SFF.

Removing a PCI Express x16 Expansion Card

Steps to remove PCI Express x16 cards from SFF.

Installing an Expansion Card

Instructions for installing an expansion card into SFF system board.

System Board Connections

Identifies SFF system board connectors for various components.

Drives

Lists drives and their spare part numbers for SFF chassis.

Drive Positions

Identifies SFF drive bay locations.

Installing and Removing Drives

Guidelines for installing and removing drives in SFF chassis.

Removing a 5.25-inch Drive from a Drive Bay

Procedure to remove a 5.25-inch drive from an SFF chassis bay.

Installing a 5.25-inch Drive into a Drive Bay

Steps for installing a 5.25-inch drive into an SFF chassis bay.

Removing a 3.5-inch Drive from a Drive Bay

Procedure to remove a 3.5-inch drive from an SFF chassis bay.

Installing Guide Screws in the Optical Drive

Illustration showing guide screws for optical drives in SFF.

Removing and Replacing the Primary 3.5-inch Internal Hard Drive

Steps to remove and replace the primary 3.5-inch internal hard drive in SFF.

Fan duct

Procedure for removing and installing the SFF fan duct.

Front Fan Assembly

Procedure for removing and installing the SFF front fan assembly.

Hood Sensor

Procedure for removing and installing the SFF hood sensor.

Front I/O, Power Switch Assembly

Procedure for removing and installing the SFF front I/O and power switch assembly.

Speaker

Procedure for removing and installing the SFF speaker.

Heat sink

Procedure for removing and installing the SFF heat sink.

Processor

Lists Intel processors and their part numbers for SFF chassis.

Power Supply

Lists power supply options and part numbers for SFF.

System Board

Lists SFF system board part number and components to transfer.

9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis

Preparation for Disassembly

Initial safety procedures and steps before disassembling the USDT chassis.

Access Panel

Procedure for removing and installing the USDT computer access panel.

Front Bezel

Procedure for removing and installing the USDT front bezel.

Front Bezel Security

Steps for installing the USDT front bezel security screw.

Bezel Blank

Procedure for removing bezel blanks from the USDT chassis.

System Board Connections

Identifies USDT system board connectors for various components.

Memory

Information about USDT memory modules (SODIMMs) and compatibility.

SODIMMs

Details on DDR3-SDRAM SODIMMs and their specifications for USDT.

DDR3-SDRAM SODIMMs

Specific requirements for DDR3-SDRAM SODIMMs for USDT.

Populating SODIMM Sockets

Guidance on installing SODIMMs in USDT sockets for optimal performance.

Installing SODIMMs

Step-by-step instructions for installing memory modules into USDT SODIMM sockets.

Front Fan

Procedure for removing and installing the USDT front fan.

Optical Drive

Information about the USDT slimline SATA optical drive.

Removing the Optical Drive

Procedure to remove the optical drive from the USDT chassis.

Preparing the New Optical Drive

Steps to attach the release latch to a new optical drive.

Installing the New Optical Drive

Instructions for installing a new optical drive into the USDT chassis.

Hard Drive

Lists SATA hard drives and their spare part numbers for USDT.

Unlocking the hard drive carrier

Steps to unlock the hard drive carrier.

Removing the hard drive carrier

Steps to remove the hard drive carrier from the chassis.

Removing the guide screws

Illustration showing removal of guide screws from the hard drive carrier.

Sliding the hard drive into the carrier

Steps to slide the hard drive into its carrier.

Lowering the hard drive and replacing the guide screws

Steps to secure the hard drive in the carrier with guide screws.

Installing the hard drive carrier

Procedure for installing the hard drive carrier into the chassis.

Optical Drive Rail

Procedure for removing and installing the USDT optical drive rail.

Removing the optical drive rail

Steps to remove the optical drive rail.

Card Reader

Procedure for removing and installing the USDT card reader.

Removing the card reader screw

Illustration showing removal of the card reader screw.

Removing the card reader

Steps to pull the card reader from the chassis.

Speaker

Procedure for removing and installing the USDT speaker.

Heat sink

Procedure for removing and installing the USDT heat sink.

Processor

Lists Intel processors and their part numbers for USDT chassis.

Removing the processor

Steps to carefully lift the processor from its socket.

Replacing the processor

Steps for securing the heat sink after processor installation.

Antennas

Procedures for removing front and rear antennas.

Graphics Board

Procedure for removing and replacing the AMD Radeon HD 7650A graphics board.

Graphics board heat sink screws

Illustration showing graphics board heat sink screws.

System Board

Lists USDT system board part number and components to transfer.

Removing the system board

Steps to remove the system board from the USDT chassis.

Rear Fan

Procedure for removing and installing the USDT rear fan.

Antennas

Procedures for removing front and rear antennas.

Removing the front antenna – inside

Steps to remove the front antenna from inside the chassis.

Removing the rear antenna – outside

Steps to remove the rear antenna from outside the chassis.

Removing the rear antenna

Steps to pull the rear antenna through the chassis hole.

Changing from Desktop to Tower Configuration

Steps to orient and place the SFF computer in a tower stand.

Port Cover

Procedure for installing and removing the optional rear port cover.

Power Supply, External

Information about the USDT external power supply.

10 Troubleshooting Without Diagnostics

Safety and Comfort

Guidelines for establishing a safe and comfortable work environment.

Before You Call for Technical Support

Steps to isolate problems before contacting HP support.

Helpful Hints

General suggestions for troubleshooting computer, monitor, or software issues.

Solving General Problems

Easily resolvable general computer problems and their solutions.

There is no sound or sound volume is too low.

Solutions for audio issues like low volume or no sound.

Cannot remove computer cover or access panel.

Troubleshooting steps for locked smart cover or access panel issues.

Poor performance is experienced.

Common causes and solutions for slow computer performance.

Too many applications running.

Solutions for performance issues caused by too many running applications.

Some software applications, especially games, are stressful on the graphics subsystem

Tips for improving graphics performance with demanding applications.

Computer powered off automatically and the Power LED flashes Red two times...

Troubleshooting for processor thermal protection issues causing automatic shutdown.

System does not power on and the LEDs on the front of the computer are not flashing.

Solutions for issues where the computer fails to power on or display activity.

Solving Power Problems

Common causes and solutions for intermittent power supply shutdowns.

Power LED flashes Red four times, once every second...

Troubleshooting for power failure due to overload or incorrect adapter.

Solving Diskette Problems

Common causes and solutions for diskette drive issues.

Diskette drive cannot write to a diskette.

Solutions for diskettes that cannot be written to.

Cannot format diskette.

Troubleshooting for errors during diskette formatting.

A problem has occurred with a disk transaction.

Solutions for directory or file problems on diskettes.

Diskette drive cannot read a diskette.

Solutions for diskette drives that fail to read diskettes.

“Invalid system disk” message is displayed.

Solutions for the "Invalid system disk" error message.

Cannot Boot to Diskette.

Troubleshooting for issues preventing booting from a diskette.

Solving Hard Drive Problems

Common causes and solutions for hard drive errors.

Hard drive error occurs.

Solutions for hard disks with bad sectors or drive failure.

Disk transaction problem.

Solutions for problems with directory structure or file integrity.

Drive not found (identified).

Troubleshooting for drives that are not recognized by the system.

Computer will not boot from hard drive.

Solutions for issues preventing the computer from booting from the hard drive.

Computer seems to be locked up.

Solutions for when the computer is unresponsive.

The removable hard drive has no power to the hard drive enclosure.

Troubleshooting for lack of power to a removable hard drive enclosure.

The removable hard drive is not recognized by the computer.

Solutions for when the computer does not recognize the removable hard drive.

The removable hard drive enclosure is beeping and the green LED is flashing.

Troubleshooting fan failure alarms on removable hard drive enclosures.

Solving Media Card Reader Problems

Common causes and solutions for media card reader issues.

Media card will not work in a digital camera after formatting it in Microsoft Windows XP.

Solutions for media card compatibility issues after formatting.

Can not write to the media card.

Solutions for media cards that cannot be written to.

Unable to access data on the media card after inserting it into a slot.

Solutions for issues accessing data on inserted media cards.

Do not know how to remove a media card correctly.

Steps for safely ejecting a media card using computer software.

After inserting a media card in the reader, the computer attempts to boot from the media card.

Solutions for preventing the computer from booting from inserted media cards.

Solving Display Problems

Common causes and solutions for display issues with monitors.

Only two display ports work.

Explains limitations on display outputs with specific configurations.

Blank screen (no video).

Troubleshooting steps for a blank monitor screen.

Monitor settings in the computer are not compatible with the monitor.

Solutions for incompatible monitor settings in the computer.

Monitor is configured to use an input that is not active.

How to select the correct input source for the monitor.

Blank screen and the power LED flashes Red five times...

Troubleshooting for pre-video memory errors indicated by LED codes.

Blank screen and the power LED flashes Red six times...

Troubleshooting for pre-video graphics errors indicated by LED codes.

Blank screen and the power LED flashes Red seven times...

Troubleshooting for system board failures indicated by LED codes.

Monitor does not function properly when used with energy saver features.

Solutions for monitor issues with energy saver features.

Dim characters.

Troubleshooting for dim monitor display characters.

Blurry video or requested resolution cannot be set.

Solutions for blurry video or resolution setting issues.

The picture is broken up, rolls, jitters, or flashes.

Troubleshooting for distorted video display issues.

Monitor needs to be degaussed.

Instructions on how to degauss a monitor.

“No Connection, Check Signal Cable” displays on screen.

Troubleshooting for "No Connection" errors related to signal cables.

“Out of Range” displays on screen.

Solutions for "Out of Range" display errors due to unsupported settings.

Vibrating or rattling noise coming from inside a CRT monitor when powered on.

Explains normal degaussing coil activation in CRT monitors.

Clicking noise coming from inside a CRT monitor.

Explains normal relay activation in CRT monitors.

High pitched noise coming from inside a flat panel monitor.

Solutions for high-pitched noise from flat panel monitors.

Graphics card is not seated properly or is bad.

Solutions for issues related to graphics card seating or failure.

Certain typed symbols do not appear correct.

Solutions for incorrect display of typed symbols due to font issues.

Solving Audio Problems

Common causes and solutions for computer audio issues.

Sound cuts in and out.

Troubleshooting steps for intermittent audio playback.

Sound does not come out of the speaker or headphones.

Solutions for no sound from speakers or headphones.

Computer is in standby mode.

Steps to resume the computer from standby mode.

Internal speaker is disabled in Computer Setup.

How to enable the internal speaker in Computer Setup.

The application is set to use a different audio device than speakers.

Ensuring the correct audio device is selected for applications.

Some applications can select which audio output device is used.

Making sure applications select the correct audio output device.

Sound from headphones is not clear or muffled.

Solutions for unclear or muffled headphone audio.

Computer appears to be locked up while recording audio.

Troubleshooting for computer lock-ups during audio recording.

Solving Printer Problems

Common causes and solutions for printer issues.

Printer will not print.

Troubleshooting steps when the printer fails to print.

Printer prints garbled information.

Solutions for printers producing garbled output.

Printer is offline.

Troubleshooting steps when the printer is offline.

Solving Keyboard and Mouse Problems

Common causes and solutions for keyboard and mouse issues.

Keyboard commands and typing are not recognized by the computer.

Troubleshooting for unrecognized keyboard input.

Program in use has stopped responding to commands.

Solutions for unresponsive programs affecting keyboard input.

Keyboard needs repairs.

Information on keyboard repair.

Computer is in standby mode.

Steps to resume the computer from standby mode.

Cursor will not move using the arrow keys on the keypad.

Troubleshooting for arrow key issues, possibly related to Num Lock.

Mouse does not respond to movement or is too slow.

Troubleshooting steps for mouse responsiveness issues.

Program in use has stopped responding to commands.

Solutions for unresponsive programs affecting mouse input.

Mouse may need cleaning.

Instructions for cleaning the mouse's internal components.

Mouse may need repair.

Information on mouse repair.

Computer is in standby mode.

Steps to resume the computer from standby mode.

Mouse will only move vertically, horizontally, or movement is jerky.

Troubleshooting for jerky or restricted mouse movement.

A wireless keyboard/mouse is not working correctly.

Solutions for wireless keyboard/mouse issues like lagging or no function.

Solving Hardware Installation Problems

How to reconfigure the computer when adding or removing hardware.

A new device is not recognized as part of the system.

Troubleshooting steps for unrecognized devices.

Computer will not start.

Troubleshooting steps when the computer fails to start after hardware installation.

Power LED flashes Red five times...

Troubleshooting memory installation errors indicated by LED codes.

Power LED flashes Red six times...

Troubleshooting graphics card or system board issues indicated by LED codes.

Power LED flashes Red ten times...

Troubleshooting bad option cards indicated by LED codes.

Solving Network Problems

Common causes and solutions for network connectivity issues.

Wake-on-LAN feature is not functioning.

Solutions for issues with the Wake-on-LAN feature.

Network driver does not detect network controller.

Troubleshooting steps when the network driver is not detected.

Network status link light never flashes.

Troubleshooting when the network status light does not flash.

Diagnostics reports a failure.

Solutions when diagnostic tests report a failure.

Diagnostics passes, but the computer does not communicate with the network.

Troubleshooting network communication issues after diagnostics pass.

Network controller stopped working when an expansion board was added to the computer.

Solutions for network controller issues after adding expansion boards.

Network controller stopped working when an expansion board was added to the computer.

Solutions for network controller issues when an expansion board is added.

Network controller stops working without apparent cause.

Troubleshooting for network controller issues without an obvious cause.

New network card will not boot.

Solutions for new network cards failing to boot.

Cannot connect to network server when attempting Remote System Installation.

Troubleshooting remote system installation connection issues.

System setup utility reports unprogrammed EEPROM.

Solutions for unprogrammed EEPROM errors reported by system setup.

Solving Memory Problems

Common causes and solutions for computer memory issues.

Memory is installed incorrectly or is bad.

Troubleshooting memory installation or module defects indicated by LED codes.

Out of memory error.

Solutions for "Out of memory" errors during application execution.

Memory count during POST is wrong.

Troubleshooting incorrect memory counts detected during POST.

Insufficient memory error during operation.

Solutions for insufficient memory errors during system operation.

Solving Processor Problems

Common causes and solutions for processor issues.

Processor is hot.

Troubleshooting steps when the processor is overheating.

Power LED flashes Red three times...

Troubleshooting processor seating or installation errors indicated by LED codes.

Power LED flashes Red eleven times...

Troubleshooting processor compatibility issues indicated by LED codes.

Solving CD-ROM and DVD Problems

Common causes and solutions for CD-ROM and DVD drive issues.

System will not boot from CD-ROM or DVD drive.

Troubleshooting issues preventing booting from optical drives.

Drive not found (identified).

Solutions for optical drives not being found by the system.

CD-ROM or DVD devices are not detected or driver is not loaded.

Troubleshooting for undetected optical drives or missing drivers.

Movie will not play in the DVD drive.

Solutions for problems playing movies in the DVD drive.

Solving USB Flash Drive Problems

Common causes and solutions for USB flash drive issues.

USB flash drive is not seen as a drive letter in Windows.

Troubleshooting when USB flash drives are not assigned drive letters.

USB flash drive not found (identified).

Solutions for USB flash drives not being recognized by the computer.

System will not boot from USB flash drive.

Troubleshooting issues preventing booting from USB flash drives.

The computer boots to DOS after making a bootable flash drive.

Solutions for the computer booting to DOS after using a bootable flash drive.

Solving Front Panel Component Problems

Common causes and solutions for front panel device issues.

A USB device, headphone, or microphone is not recognized by the computer.

Troubleshooting for unrecognized front panel USB devices or audio jacks.

USB ports on the computer are disabled in Computer Setup.

How to enable USB ports in Computer Setup.

Solving Internet Access Problems

Common causes and solutions for Internet connectivity issues.

Unable to connect to the Internet.

Troubleshooting steps for inability to connect to the Internet.

IP address is not configured properly.

Solutions for improperly configured IP addresses.

Cookies are corrupted.

Steps to clear corrupted browser cookies in Windows.

Cannot automatically launch Internet programs.

Solutions for Internet programs that do not launch automatically.

Solving Software Problems

Common causes and solutions for software-related issues.

Computer will not continue and no HP logo screen has appeared.

Troubleshooting for boot failures before the HP logo screen.

Computer will not continue after HP logo screen has appeared.

Solutions for boot failures after the HP logo screen.

“Illegal Operation has Occurred” error message is displayed.

Solutions for "Illegal Operation" errors due to software or configuration issues.

11 POST Error Messages

POST Numeric Codes and Text Messages

Covers POST errors with numeric codes and text messages.

101-Option ROM Checksum Error

Solutions for ROM checksum errors related to system or expansion boards.

103-System Board Failure

Solutions for system board failures involving DMA or timers.

110-Out of Memory Space for Option ROMs

Troubleshooting PCI expansion cards with large option ROMs.

162-System Options Not Set

Solutions for incorrect system configuration.

163-Time & Date Not Set

Solutions for invalid time or date.

164-MemorySize Error

Troubleshooting memory size errors.

201-Memory Error

Solutions for RAM failures.

213-Incompatible Memory Module in Memory Socket(s) X, X, ...

Troubleshooting incompatible memory modules.

214-DIMM Configuration Warning

Warning about non-optimized DIMM configurations.

301-Keyboard Error

Troubleshooting keyboard failures.

303-Keyboard Controller Error

Solutions for keyboard controller errors.

304-Keyboard or System Unit Error

Troubleshooting keyboard or system unit errors.

501-Display Adapter Failure

Solutions for graphics display controller failures.

510-Flash Screen Image Corrupted

Solutions for flash screen image errors.

511-CPU, CPUA, or CPUB Fan not Detected

Troubleshooting CPU fan detection issues.

512-Chassis, Rear Chassis, or Front Chassis Fan not Detected

Troubleshooting chassis fan detection issues.

513-Front Chassis fan not detected

Troubleshooting front chassis fan detection issues.

514-CPU or Chassis Fan not Detected

Troubleshooting CPU or chassis fan detection issues.

515-Power Supply fan not detected

Troubleshooting power supply fan detection issues.

601-Diskette Controller Error

Solutions for diskette controller or floppy drive circuitry errors.

605-Diskette Drive Type Error

Troubleshooting mismatch in diskette drive type.

660-Display cache is detected unreliable

Solutions for unreliable integrated graphics controller display cache.

912-Computer Cover Has Been Removed Since Last System Startup

Note for when the computer cover was removed.

917-Front Audio Not Connected

Solutions for detached or unseated front audio harness.

918-Front USB Not Connected

Solutions for detached or unseated front USB harness.

921-Device in PCI Express slot failed to initialize

Troubleshooting incompatibilities with PCI Express slots.

1151-Serial Port A Address Conflict Detected

Solutions for serial port address conflicts.

1152-Serial Port B Address Conflict Detected

Solutions for serial port B address conflicts.

1155-Serial Port Address Conflict Detected

Solutions for serial port address conflicts with IRQs.

1720-SMART Hard Drive Detects Imminent Failure

Solutions for imminent hard drive failure warnings.

1796-SATA Cabling Error

Solutions for improperly attached SATA devices.

1797-SATA Drivelock is not supported in RAID mode.

Troubleshooting SATA Drivelock issues in RAID mode.

1801-Microcode Patch Error

Solutions for processor incompatibility with ROM BIOS.

2200-PMM Allocation Error during MEBx Download

Troubleshooting memory errors during MEBx download.

2201-MEBx Module did not checksum correctly

Troubleshooting MEBx module checksum errors.

2202-PMM Deallocation Error during MEBx cleanup

Troubleshooting MEBx cleanup errors.

2203-Setup error during MEBx execution

Solutions for setup failures during MEBx execution.

2204-Inventory error during MEBx execution

Troubleshooting BIOS information transfer failures to MEBx.

2205-Interface error during MEBx execution

Troubleshooting hardware errors during MEBx communication.

2230-General error during MEBx execution

Troubleshooting general errors in MEBx execution.

2231-ME error during MEBx execution

Troubleshooting ME errors during MEBx execution.

2232-AMT error during MEBx execution

Troubleshooting AMT errors during MEBx execution.

2233-HECI error during MEBx execution

Troubleshooting HECI errors during MEBx execution.

2239-ME image lock failure

Solutions for ME firmware image lock failures after update.

2240-ME image unlock failure

Troubleshooting ME firmware image unlock failures.

Invalid Electronic Serial Number

Solutions for missing electronic serial numbers.

Solving Software Problems

Common causes and solutions for software-related issues.

Computer will not continue and no HP logo screen has appeared.

Troubleshooting for boot failures before the HP logo screen.

Computer will not continue after HP logo screen has appeared.

Solutions for boot failures after the HP logo screen.

“Illegal Operation has Occurred” error message is displayed.

Solutions for "Illegal Operation" errors due to software or configuration issues.

11 POST Error Messages

POST Numeric Codes and Text Messages

Covers POST errors with numeric codes and text messages.

101-Option ROM Checksum Error

Solutions for ROM checksum errors related to system or expansion boards.

103-System Board Failure

Solutions for system board failures involving DMA or timers.

110-Out of Memory Space for Option ROMs

Troubleshooting PCI expansion cards with large option ROMs.

162-System Options Not Set

Solutions for incorrect system configuration.

163-Time & Date Not Set

Solutions for invalid time or date.

164-MemorySize Error

Troubleshooting memory size errors.

201-Memory Error

Solutions for RAM failures.

213-Incompatible Memory Module in Memory Socket(s) X, X, ...

Troubleshooting incompatible memory modules.

214-DIMM Configuration Warning

Warning about non-optimized DIMM configurations.

301-Keyboard Error

Troubleshooting keyboard failures.

303-Keyboard Controller Error

Solutions for keyboard controller errors.

304-Keyboard or System Unit Error

Troubleshooting keyboard or system unit errors.

501-Display Adapter Failure

Solutions for graphics display controller failures.

510-Flash Screen Image Corrupted

Solutions for flash screen image errors.

511-CPU, CPUA, or CPUB Fan not Detected

Troubleshooting CPU fan detection issues.

512-Chassis, Rear Chassis, or Front Chassis Fan not Detected

Troubleshooting chassis fan detection issues.

513-Front Chassis fan not detected

Troubleshooting front chassis fan detection issues.

514-CPU or Chassis Fan not Detected

Troubleshooting CPU or chassis fan detection issues.

515-Power Supply fan not detected

Troubleshooting power supply fan detection issues.

601-Diskette Controller Error

Solutions for diskette controller or floppy drive circuitry errors.

605-Diskette Drive Type Error

Troubleshooting mismatch in diskette drive type.

660-Display cache is detected unreliable

Solutions for unreliable integrated graphics controller display cache.

912-Computer Cover Has Been Removed Since Last System Startup

Note for when the computer cover was removed.

917-Front Audio Not Connected

Solutions for detached or unseated front audio harness.

918-Front USB Not Connected

Solutions for detached or unseated front USB harness.

921-Device in PCI Express slot failed to initialize

Troubleshooting incompatibilities with PCI Express slots.

1151-Serial Port A Address Conflict Detected

Solutions for serial port address conflicts.

1152-Serial Port B Address Conflict Detected

Solutions for serial port B address conflicts.

1155-Serial Port Address Conflict Detected

Solutions for serial port address conflicts with IRQs.

1720-SMART Hard Drive Detects Imminent Failure

Solutions for imminent hard drive failure warnings.

1796-SATA Cabling Error

Solutions for improperly attached SATA devices.

1797-SATA Drivelock is not supported in RAID mode.

Troubleshooting SATA Drivelock issues in RAID mode.

1801-Microcode Patch Error

Solutions for processor incompatibility with ROM BIOS.

2200-PMM Allocation Error during MEBx Download

Troubleshooting memory errors during MEBx download.

2201-MEBx Module did not checksum correctly

Troubleshooting MEBx module checksum errors.

2202-PMM Deallocation Error during MEBx cleanup

Troubleshooting MEBx cleanup errors.

2203-Setup error during MEBx execution

Solutions for setup failures during MEBx execution.

2204-Inventory error during MEBx execution

Troubleshooting BIOS information transfer failures to MEBx.

2205-Interface error during MEBx execution

Troubleshooting hardware errors during MEBx communication.

2230-General error during MEBx execution

Troubleshooting general errors in MEBx execution.

2231-ME error during MEBx execution

Troubleshooting ME errors during MEBx execution.

2232-AMT error during MEBx execution

Troubleshooting AMT errors during MEBx execution.

2233-HECI error during MEBx execution

Troubleshooting HECI errors during MEBx execution.

2239-ME image lock failure

Solutions for ME firmware image lock failures after update.

2240-ME image unlock failure

Troubleshooting ME firmware image unlock failures.

Invalid Electronic Serial Number

Solutions for missing electronic serial numbers.

Solving Software Problems

Common causes and solutions for software-related issues.

Computer will not continue and no HP logo screen has appeared.

Troubleshooting for boot failures before the HP logo screen.

Computer will not continue after HP logo screen has appeared.

Solutions for boot failures after the HP logo screen.

“Illegal Operation has Occurred” error message is displayed.

Solutions for "Illegal Operation" errors due to software or configuration issues.

12 Password Security and Resetting CMOS

Resetting the Password Jumper

Steps to disable or clear power-on and setup passwords using a jumper.

Clearing and Resetting the CMOS

Procedure to reset CMOS values to factory defaults using the CMOS button.

13 Backup and Recovery

Windows 7 – Backup and Recovery

Options for backing up data, creating system images, and repair discs.

Backing up your information

Guidance on creating system repair discs and initial backups.

Performing a recovery

Tools to recover files in case of system failure.

Windows recovery tools

Using Windows Backup and Restore or Startup Repair.

Using F11

Procedure for performing a System Recovery using F11 key.

Using a Windows 7 operating system DVD (purchased separately)

Steps to initiate recovery using a Windows 7 DVD.

A Battery Replacement

Battery Replacement

Instructions for replacing the computer's internal lithium coin cell battery.

Type 1

Instructions for replacing a Type 1 coin cell battery.

Type 2

Instructions for replacing a Type 2 coin cell battery.

Type 3

Instructions for replacing a Type 3 coin cell battery.

B Removing and Replacing a Removable 3.5-inch SATA Hard Drive

Removing and Replacing a Removable 3.5-inch SATA Hard Drive

Procedure for removing and replacing a removable SATA hard drive.

Removing the Carrier Cover

Steps to remove the carrier cover of a removable hard drive.

Removing the Thermal Sensor

Steps to remove the thermal sensor from the hard drive.

Removing the Security Screws

Illustration showing removal of security screws from the hard drive carrier.

Removing the Hard Drive

Steps to disconnect and remove the hard drive from its carrier.

Replacing the Hard Drive

Steps to seat the hard drive in the SATA connector on the carrier.

Replacing the Security Screws

Steps to replace security screws to hold the drive securely.

Replacing the Thermal Sensor

Steps to place and attach the thermal sensor to the hard drive.

C Unlocking the Smart Cover Lock

Smart Cover FailSafe Key

Information about the Smart Cover FailSafe Key for opening the computer cover.

Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock

Steps to use the FailSafe Key to remove the Smart Cover Lock.

Removing the Smart Cover Lock Screws from the Convertible Minitower

Illustration showing removal of lock screws from CMT.

Removing the Smart Cover Lock Screws from the Microtower

Illustration showing removal of lock screws from MT.

D Power Cord Set Requirements

General Requirements

Applicable requirements for power cords in all countries.

Japanese Power Cord Requirements

Specific requirements for power cords used in Japan.

Country-Specific Requirements

Additional requirements specific to different countries.

E Specifications

CMT Specifications

Technical specifications for the Convertible Minitower (CMT) chassis.

MT Specifications

Technical specifications for the Microtower (MT) chassis.

SFF Specifications

Technical specifications for the Small Form Factor (SFF) chassis.

USDT Specifications

Technical specifications for the Ultra-Slim Desktop (USDT) chassis.

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