• Chances are that the battery has a problem. If the battery has
been built-in, contact service center.
• Ensure that the charger is not defective. If the charger is defective,
replace it.
• If the charger fails to charge, please change or repair it.
Touchscreen error when charging
If there is touchscreen error when charging, try the following:
• If the charging equipment is incompatible with your phone, it may
cause some problems. Use charger supplied and stable charging
equipment.
• Check whether softwares or applications are normal or not.
Restart your phone.
I’ve forgotten my password
If you forget your password, contact service provider.
My PIN is locked
If you enter wrong PIN three times in a row, contact service
provider.
I can’t use the Internet or make calls
If you can’t use the Internet or make calls, try the following:
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