COMMITMENT
24
Your Honda dealer should be able to solve any prob-
lem or answer any question regarding the service and
operation of your Honda. Should a special problem
arise, please follow these steps:
1. Contact the Service Manager at your dealership.
If he or she is unable to resolve the matter;
2. Contact the Dealer Principal or General Manager
of the dealership. Then, if necessary;
3. Contact Honda Customer Relations
Department at the address below.
HONDA CANADA INC.
180 Honda Boulevard
Markham, ON
L6C 0H9
www.honda.ca
Telephone Toll Free: 1-888-946-6329
Fax Toll Free: 1-877-939-0909
E-mail: honda_cr@ch.honda.com
Your complete satisfaction is our paramount
goal. We will do all that is possible to ensure that
your experience of owning and driving a Honda is
always a pleasurable one.
Occasionally a customer complaint cannot be resolved
through the three step Customer Satisfaction
Procedure described previously. If, after exhausting
these procedures your problem is still not resolved,
you have yet another option.
Honda endeavours to resolve all of customer vehi-
cle concerns through our dealer network and with our
direct assistance where necessary. Occasionally a cus-
tomer complaint cannot be resolved despite our best
efforts.
In these instances, you may wish to contact the
Canadian Motor Vehicle Arbitration Plan (CAMVAP).
CAMVAP is an independent organization that assists
in resolving disputes with the manufacturer about
defects in your vehicle's assembly or materials or, how
the manufacturer is applying or administering its new
vehicle warranty.
For more information on CAMVAP, and to obtain a
copy of the CAMVAP consumer guide entitled "Your
Guide to CAMVAP", please call 1-800-207-0685 or see
CAMVAP's website (www.camvap.ca)
Our Dedication To Your Satisfaction
Goes Even Farther.
Problems Are No Problem For Your Honda Dealer
27044 Relay Honda Guts 2012 Eng 12/7/10 4:47 PM Page 24
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