Question: Why would a cord on a heater be getting hot?
Answer: All of our heaters operate at around 1500 watts. This amount of electricity may cause your cord to
become warm – this is normal. You should be able to put your hand around the cord and feel that it is warm to
the touch, but it shouldn’t be too hot to handle. If the cord is so hot that it is hard to hold in your hand, then there
may be a problem with the outlet the heater is connected to. A loose fit in the outlet will cause the plug to
overheat, as is stated in all of our heater manuals. If your cord becomes too hot to touch, discontinue use
immediately and contact a qualified electrician to inspect the outlet before any further use.
Question: The heater was running fine and now won’t run, what should I do?
Answer: Because heaters are running at such high wattage, inconsistencies in power could trip an internal
breaker. Try unplugging the unit and leaving it unplugged for about 20 minutes. This should reset the unit.
Also, if there is more than one heater connected on the same circuit in the house, it could trip the circuit breaker
and shut the unit and other appliances connected on that circuit.
Question: Where is the best place to put my heater?
Answer: Place the heater on a firm, level, open surface free from obstructions and at least 3 Feet (0.9m) away
from any wall or combustible material. DO NOT use on an unstable surface such as bedding or deep
carpeting. Be sure the heater is NOT in a position where it may be a tripping hazard.
Question: Why does my unit randomly shut down?
Answer: If your heater shuts off unexpectedly or fails to operate, one of the heater safety features may have
been activated.
Safety features on the Thermawave 6 that may have been activated include:
Tip-Over Switches
Overheat Protection
Auto Shut-off timers
Be sure your heater is plugged in and that the electrical outlet is working.
Check for any obstructions. If you find an obstruction, turn the heater OFF and unplug it. Allow the heater
to cool completely, then remove the obstruction. Wait at least 10 minutes, then plug the heater back in
and follow the OPERATION instructions for your model heater.
Honeywell ThermaWave 6 Ceramic Heater (HCE870)
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