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Consumer Services
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At Hotpoint we’re committed to providing you with the best appliances we know how
to build and we know that you want your appliances to give you many years of dependable
service.
Our Consumer Services are designed with your needs and wants in mind.
Warranty Protection
Your new appliance is a well designedand engineered See the warranty on the back page of this book for
product. Before it left the factory, it went through
details.
rigorous tests to detect manufacturing defects. And
you have a written warranty to protect you.
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Prompt Service at your Convenience
Whether your appliance is in or out of warranty,
you’re just a phone call away from our nationwide
❑
network of Factory Trained Service professionals.
Simply call our Hotpoint service organization.
You’ll find them in the White Pages under “Hotpoint
Factory Service;’ and in the Yellow Pages under
“Hotpoint Customer Carea Service.”
Service is scheduled at your convenience and the
technician drives a fully-stocked parts service truck
so that, in most cases, the repair can be completed
in one visit.
We’re proud of our service and want you to be
1~”
pleased, but if for some reason you are not happy
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k.,
with the service you receive, here are three steps to
follow for further help.
FIRST, contact the people who Ferviced your
appliance. Explain why you are not pleased. In most
cases, this will solve the problem.
NEXT, if you are still not pleased write all the details
—
including your phone number to:
Manager, Consumer Relations
Hotpoint
Appliance Park
Louisville, Kentucky 40225
FINALLY, if your problem is still not resolved, write:
Major Appliance Consumer Action Panel
20 North Wacker Drive
Chicago, Illinois 60606
3 ❑
Service Contracts
For trouble-free service beyond
contract
we’ll keep your appliance in good
operating condition during the contract period
the written warranty period.
at no additional charge.
Service contracts
let you pay today’s prices for service a
[f you prefer to budget your repair expenditure
month, a year, or several years from now.
instead of being surprised by them, Hotpoint
And, you’ll receive service from Hotpoint
offers service contracts for varying lengths of
trained service technicians using only
time ~n all Hotpoint major appliances. With
Genuine Hotpoint parts.
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The Chick FixTMSystem
You can save money and time
by doing it yourself.
For do-it-y ourselfers who wo~ld prefer
to fix Hotpoint major appliances
themselves ...Hotpcint offers an
industry first, the Quick FixTM System.
A program for do-it-yourself appliance repair,
the system includes step-by-step
repair
manua/s for refrigerators, most non-microwave
electric ranges, dishwashers, and standard
and large capacity washers and dryers, plus
specially packaged replacement parts, and
technical help with a to//-tree 800 numbe~
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Help for You by Phone
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Should you need help in the selection and
purchase of new appliances, or have
w
questions about the operation of the Hotpoint
appliances you now own—or
have any other
questions about our consumer products or
services you are only a
TOLL-FREE call away.
I_heG E Answer Cen/e7
800.626.2000
The GE Answer Center’M 800.626.2000
consumer information service is open 24
hours a day, seven days a week.
Our staff of experts stands ready to assist
you anytime.
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Part No. 467733P01
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