Can you attach a Superhoze to the end of an Auto Reel?
▪ Yes. Depending on the water pressure, performance may be effected (i.e. slight retraction when the hose end is open).
Can more than one Superhoze be joined together, and what are the maximum lengths that can be joined?
▪ Yes, we recommend that up to two 30m Superhoze be connected at any one time. Depending on water pressure, performance may
be effected (i.e. slight retraction when the hose end is open).
What connection do I need to join a two Superhoze together?
▪ To join multiple Superhoze together, you can use a Double Male Connector or a Double Male Connector Pro. These work by simply
clicking them into the Hose End Connector on your Superhoze.
If my Superhoze is damaged, can I cut it into two and repair it using two female connectors?
▪ No. If Superhoze gets damaged do not try to repair it.
▪ If the product is faulty, it will be covered by the guarantee that is included.
▪ Please contact the Retailer you purchased it from, or the Hozelock Consumer Services team.
▪ For products that are under guarantee, see our article outlining the steps that need to be taken when there is a fault with it here.
▪ Please make sure that you retain your original receipt as proof of purchase.
My connector on the end of my Superhoze is damaged, can I replace it?
▪ The connector at either end of Superhoze can be replaced by purchasing the spare part from the Hozelock Spares Website.
https://spares.hozelock.com/9mm-connector.html
It states “Leak-free fittings” so why is mine leaking from the tap end?
If your fittings are leaking, please follow the following steps to try and rectify the issue:
1. Please check to see if the Tap Connector has been placed onto the tap correctly.
2. Check the O-ring in your tap or Hose End Connector - if they are old, it may need replacing to prevent leakage.
3. Please check to ensure that the Hose End Connectors are screwed together properly.
If this does not resolve the issue, there could be a fault. Please contact consumer services by
emailing support@hozelock.zendesk.com. Please ensure you have your original proof of purchase available.
When washing my car, would I need to turn the tap off while I shampooed it and turn the tap back on to rinse it?
▪ No. As long as you have the AquaStop connected to the end of your hose, you can either close your gun or nozzle to stop the water
flow, or take the hose end off. Please ensure that this is only done for short periods of time.
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