9
Password change on different keyboard layouts may have
potential issues
Ifthepasswordisinitiallysetwithonekeyboardlayout–e.g.USEnglish(409)
andthentheuserchangesthepasswordusingadifferentbutalsosupported
keyboardlayout–e.g.LatinAmerican(080A),thepasswordchangewillworkin
DriveEncryptionbutwillfailinBIOSiftheuserusescharacterswhichexiston
thelatter(sayē)butnotontheformer.
Note:thisissueisworkedbythedevteamandmaybefixedinthelaterrelease.
AsimplesolutiontothisproblemistoremovetheuserinquestionfromHP
ProtectToolsbyrunningtheHPProtectToolsManageUsersapplicationto
removetheuserfromHPProtectTools.Then,itispossibletoruntheGetting
Startedwizardagainforthesameuser,ensuringthatthedesiredkeyboard
layoutisselectedintheOSpriortorunningthewizard.Thisway,theBIOS
storesthedesiredkeyboardlayout,andpasswordsthatcanbetypedonthis
keyboardlayoutwillbeproperlysetintheBIOS.
Anotherpotentialissueistheuseofdifferentkeyboardlayoutsthatcanall
producethesamecharacters.Forexample,boththeU.S.Internationalkeyboard
layout(20409)andtheLatinAmericankeyboardlayout(80A)canproducethe
character,é,thoughdifferentkeystrokesequencesmightberequired.Ifa
passwordisinitiallysetwiththeLatinAmericankeyboardlayout,thenthe
LatinAmericankeyboardlayoutissetintheBIOS,evenifthepasswordis
subsequentlychangedusingtheU.S.Internationalkeyboardlayout.
Special Key Handling
Chinese,Slovakian,CanadianFrench,Czech,Korean
Whenauserselectsoneoftheabovekeyboardlayoutsandentersa
password(e.g.abcdef),thesamepasswordhastobeenteredwithashift
keyforlowercaseandtheshiftkeyandcapkeyforuppercaseinPreboot
BIOSandDriveEncryption.
Note:
Some standard Asian keyboards don’t allow numeric characters. In these cases if a
user tries to enter a number for password, it will be rejected on the following keyboards.
· Chinese Bopomofo
· Japanese