6 Troubleshooting
2 If the scanner looks like it is ready to scan, but it is making a loud
clicking noise, then the scanner was probably not unlocked
properly. Refer to the Setup poster that came with the scanner.
The installation program did not run completely: If you
encountered installation errors, follow the steps below.
l Installation file errors: Make sure all applications are closed
and reinstall the software. If the reinstallation does not work, call
the HP Customer Care Center.
l Your computer does not meet the minimum system
requirements: See page 2 for minimum system requirements.
l Not Enough Hard Disk Space: Either remove unneccesary files
from your hard disk to create more space, or install the software
on a different disk drive. If you still get a hard disk error after
reinstalling the software, call the HP Customer Care Center.
l Not Enough RAM: See page 2 for minimum system
requirements.
l Destination Directory Is Invalid or Program Folder Is Invalid:
If you typed an invalid destination directory in the Confirm
Installation Settings or the Select Program Folder dialog box, the
scanning software will notify you. Remember the destination
cannot contain the following characters: /, \, :, ?, <, >, or |. To
enter a valid directory, find a valid destination directory by clicking
on the Browse button, or restore the defaults.
DTMiniManual.fm Page 6 Monday, May 15, 2000 1:31 PM
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