HP 3500 User Manual

Supplies life ....................................................................................................................108
Approximate replacement intervals for supplies for the hp color LaserJet 3500
series printer ...................................................................................................................108
Approximate replacement intervals for supplies for the hp color LaserJet 3700
series printer ...................................................................................................................108
Checking the print cartridge life .....................................................................................109
Print cartridge storage ....................................................................................................110
HP print cartridges ..........................................................................................................110
Non-hp print cartridges ...................................................................................................110
Print cartridge authentication .........................................................................................111
HP fraud hotline ..............................................................................................................111
Replacing supplies and parts ...............................................................................................112
Locating supplies and parts ...........................................................................................112
Supply replacement guidelines ......................................................................................112
Changing print cartridges ...............................................................................................112
Replacing the transfer kit ...............................................................................................115
Replacing the fuser and pickup roller ............................................................................119
Cleaning the printer ...............................................................................................................128
To clean the printer using the printer control panel .......................................................128
Configuring e-mail alerts .......................................................................................................129
8 Problemsolving
Basic troubleshooting checklist ............................................................................................132
Factors affecting printer performance ............................................................................132
Control panel message types ...............................................................................................133
Status messages ............................................................................................................133
Warning messages ........................................................................................................133
Error messages ..............................................................................................................133
Critical error messages ..................................................................................................133
Control panel messages .......................................................................................................134
Paper jams ............................................................................................................................152
Paper jam recovery ........................................................................................................152
Common causes of paper jams ...........................................................................................154
Clearing paper jams ..............................................................................................................157
Jam in Tray 1 ..................................................................................................................157
Jam in Tray 2 or Tray 3 ..................................................................................................159
Jam inside the upper rear door ......................................................................................161
Jam inside the fuser area ...............................................................................................164
Jam inside the lower rear door (rear output bin) ............................................................169
Jam inside the front door ...............................................................................................170
Jam in the duplexer ........................................................................................................172
Paper handling problems ......................................................................................................174
Troubleshooting information pages ......................................................................................181
Paper path test page ......................................................................................................181
Registration page ...........................................................................................................181
Event log .........................................................................................................................182
Printer response problems ...................................................................................................183
Printer control panel problems ..............................................................................................187
Color printing problems .........................................................................................................188
Incorrect printer output ..........................................................................................................190
Guidelines for printing with different fonts ......................................................................191
Software application problems .............................................................................................192
Print quality troubleshooting .................................................................................................193
Print quality problems associated with paper ................................................................193
Overhead transparency defects .....................................................................................193
viii
ENWW

HP 3500 Specifications

General

Print Technology	Laser
Print Resolution	Up to 1200 x 1200 dpi
Monthly Duty Cycle	Up to 50, 000 pages
Connectivity	USB 2.0, Ethernet
Media Sizes Supported	Letter, legal, executive, envelopes
Standard Input Capacity	250 sheets
First Page Out	Approx. 8.5 seconds
Supported Operating Systems	Windows, Mac OS