HP 3550 - Page 10

Approximate replacement intervals for supplies for the HP Color LaserJet 3550
series printer ................................................................................................................108
Approximate replacement intervals for supplies for the HP Color LaserJet 3700
series printer ................................................................................................................108
Checking the print cartridge life ......................................................................................109
Print cartridge storage ....................................................................................................110
HP print cartridges ..........................................................................................................110
Non-HP print cartridges ..................................................................................................110
Print cartridge authentication ..........................................................................................111
HP fraud hotline ..............................................................................................................111
Replacing supplies and parts ................................................................................................112
Locating supplies and parts ............................................................................................112
Supply replacement guidelines ......................................................................................112
Changing print cartridges ...............................................................................................112
Replacing the transfer kit ................................................................................................115
Replacing the fuser and pickup roller .............................................................................119
Cleaning the printer ...............................................................................................................128
To clean the printer using the printer control panel ........................................................128
Configuring e-mail alerts .......................................................................................................129
8 Problemsolving
Basic troubleshooting checklist .............................................................................................132
Factors affecting printer performance ............................................................................132
Control panel message types ...............................................................................................133
Status messages ............................................................................................................133
Warning messages .........................................................................................................133
Error messages ..............................................................................................................133
Critical error messages ...................................................................................................133
Control panel messages .......................................................................................................134
Paper jams ............................................................................................................................152
Paper jam recovery ........................................................................................................152
Common causes of paper jams ............................................................................................154
Clearing paper jams ..............................................................................................................156
Jam in Tray 1 ..................................................................................................................156
Jam in Tray 2 or Tray 3 ..................................................................................................158
Jam inside the upper rear door ......................................................................................160
Jam inside the fuser area ...............................................................................................162
Jam inside the lower rear door (rear output bin) ............................................................167
Jam inside the front door ................................................................................................168
Jam in the duplexer ........................................................................................................170
Paper handling problems ......................................................................................................172
Troubleshooting information pages .......................................................................................178
Paper path test page ......................................................................................................178
Registration page ...........................................................................................................179
Event log .........................................................................................................................179
Printer response problems ....................................................................................................180
Printer control panel problems ..............................................................................................183
Color printing problems .........................................................................................................184
Incorrect printer output ..........................................................................................................186
Guidelines for printing with different fonts ......................................................................187
Software application problems ..............................................................................................189
Print quality troubleshooting ..................................................................................................190
Print quality problems associated with paper .................................................................190
Overhead transparency defects .....................................................................................190
Print quality problems associated with the environment ................................................191
viii ENWW