Gray background
1. Do not use media that has already been run through the printer.
2. Try using a different type of media.
3. Print a few more pages to see if the problem corrects itself.
4. Turn over the stack in the tray. Also, try rotating the stack 180°.
5. Open the CONFIGURE DEVICE menu at the printer control panel. On the PRINT QUALITY
submenu, increase the TONER DENSITY setting. See
Print Quality submenu.
6. Make sure that the environmental specifications for the printer are being met. (See
Operating
environment.)
7. Replace the print cartridge.
Toner smear
1. Print a few more pages to see if the problem corrects itself.
2. Try using a different type of media.
3. Make sure that the environmental specifications for the printer are being met. (See
Operating
environment.)
4. Clean the inside of the printer and run a cleaning page to clean the fuser. (See
Cleaning the
printer.)
5. Replace the print cartridge.
Also see
Loose toner.
ENWW Troubleshooting print-quality problems 157
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