3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model
description provided on the service tag.
(1) Product name: This is the product name affixed to the front of the computer.
(2) Serial number (s/n): This is an alphanumeric identifier that is unique to each product.
(3) Product number (p/n): This is an alphanumeric identifier that provides specific information about the
hardware components. The product number helps a service technician to determine what components
and parts are needed.
(4) Warranty period: This number describes the duration (in years) of the warranty period for this
computer.
(5) Model description: This is an alphanumeric identifier used to locate documents, drivers, and
support for your computer.
24 Chapter 3 Illustrated parts catalog
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