Problem Cause Solution
Only black is printing when the document
should be printing in color.
Color mode is not selected in your
program or printer driver.
Select color mode instead of grayscale
mode.
The correct printer driver might not be
selected in the program.
Select the correct printer driver.
The device might not be correctly
configured.
Print a configuration page. Use the
control-panel menus to correctly
configure the device.
One or more colors are not printing, or
are inaccurate.
Sealing tape might be on the print
cartridges.
Verify that the sealing tape has been
completely removed from the print
cartridges.
The media might not meet HP
specifications.
Use a different paper, such as high-
quality paper that is intended for color
laser printers.
The device might be operating in
excessively humid conditions.
Verify that the device environment is
within humidity specifications.
One or more print cartridges might be
defective.
Replace any low print cartridges. See
Replace print cartridges on page 63.
The product is set to override the
Replace <Color> Cartridge message
and to continue printing.
Replace any low print cartridges. See
Replace print cartridges on page 63.
A color is printing inconsistently after you
load a new print cartridge.
Another print cartridge might be
defective.
Remove the print cartridge for the color
that is printing inconsistently and reinstall
it.
The product is set to override the
Replace <Color> Cartridge message
and to continue printing.
Replace any low print cartridges. See
Replace print cartridges on page 63.
The colors on the printed page do not
match the colors as they appear on the
screen.
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The colors on your computer monitor
might differ from the device output.
See the product user guide.
If extremely light colors or extremely dark
colors on screen are not printing, your
software program might interpret
extremely light colors as white or
extremely dark colors as black.
If possible, avoid using extremely light or
extremely dark colors.
The media might not meet HP
specifications.
Use a different paper, such as high-
quality paper that is intended for color
laser printers.
The finish on the printed color page is
inconsistent.
The media might be too rough. Use a smooth paper or print media, such
as a high-quality paper that is made for
color laser printers. Generally, smoother
media produces better the results.
ENWW Image defects 197
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