To save diagnostic les from a touchscreen control panel
1. From the Home screen on the printer control panel, scroll to and touch the Backup/
Restore button.
2. Open the following menu:
●
Retrieve Diagnostic Data
3. Use the down arrow button to scroll to the desired data-saving option, and then touch
the Save button.
To save diagnostic les from a LCD control panel
1. From the Home screen on the printer control panel, use the down arrow button to scroll
to Backup/Restore and then press the OK button.
2. Use the down arrow button to scroll to Retrieve Diagnostic Data, and then press the
OK button.
3. Use the down arrow button to scroll to the desired data saving options, and then press
the OK button.
c. If the printer did not freeze while in Sleep mode, verify that the control panel is correctly
functioning by accessing the control panel diagnostics. See the Control-panel checks section of the
printer problem solving manual.
TIP: The LED on the formatter will blink if the control panel is not detected or the cables are not
properly seated.
If the control panel does not respond to the diagnostic button, try the following:
●
Turn the printer power o.
●
Reseat the cable connections on the bottom of the control-panel assembly.
●
Turn the printer power on, and then check for functionality of the control-panel.
d. Check the control-panel connectors at the control panel and at the formatter.
e. If the error persists, replace the control-panel assembly.
2. The control panel should indicate a Ready, Paused, or Sleep mode on status. If an error message
displays, resolve the error.
●
Use the Power-on checks section in the printer troubleshooting service manual to solve the
problem.
3. For network connection errors, check the cables.
a. Check the network cable connections between the printer and the computer or network port. Make
sure that the connections are secure.
b. Make sure that the cables are not faulty by trying dierent cables, if possible.
c. Check the network connection.
4. Print a conguration page. If the printer is connected to a network, an HP Jetdirect page also prints.
70 Chapter 2 Solve problems ENWW
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