Control-panel messages table
Table 7-13 Control-panel messages
Control panel message Description Recommended action
10.32.00 UNAUTHORIZED SUPPLY IN
USE
The product is using a non-HP supply. If you believe you purchased a genuine HP
supply, go to
http://www.hp.com/go/
anticounterfeit. Any product repair required
as a result of using non-HP or unauthorized
supplies is not covered under warranty. HP
cannot ensure the accuracy or the availability
of certain features.
Press the OK button to continue with this
cartridge.
10.90.XY REPLACE <COLOR>
CARTRIDGE
A toner-replenishment malfunction has
occurred.
●
00=Black
●
01=Cyan
●
02=Magenta
●
03=Yellow
●
10=Missing e-label
Replace the print cartridge.
10.91.00 PRINT CARTRIDGE ERROR
For help press
(Help button)
REPLACE BLACK PRINT CARTRIDGE
To continue turn off then on
There is an error with the black-toner feed
motor.
The black print cartridge is defective and
needs to be replaced. Please record
message and contact support. After replacing
the defective cartridge turn the power off then
on to continue.
1. Reconnect the connectors for the black-
toner feed-motor rotational-count
sensor (J2024), intermediate (J1930),
and the DC controller PCA (J131).
2. Reconnect the connectors for the color/
black I/F PCA (J2201B), cartridge driver
PCA (J403, J404, and J405), and the
DC controller PCA (J141).
3. Replace the black-toner feed motor.
10.91.09 PRINT CARTRIDGE ERROR
For help press
(Help button)
REPLACE BLACK PRINT CARTRIDGE
To continue turn off then on
There is an error with the color-toner feed
motor.
One of the cyan, magenta, or yellow print
cartridges is defective and needs to be
replaced. Record the message and contact
support. After replacing the defective
ENWW Control-panel messages table 369
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