Control panel message Description Recommended action
cartridge, turn the power off and then on to
continue.
1. Reconnect the connectors for the color-
toner feed-motor rotational-count
sensor (J2023), intermediate (J1929),
and the DC controller PCA (J131).
2. Reconnect the connectors for the
yellow/magenta cartridge I/F PCA
(J2201A), the cyan/black cartridge I/F
PCA (J2201B), the cartridge driver PCA
(J402, J403, J406, and J408), and the
DC controller PCA (J142).
3. Replace the color-toner feed motor.
10.92 CARTRIDGE NOT ENGAGED This error can occur after the front door is
opened and might not be related to the user
interacting with the print cartridge.
Open and close the front door to engage the
print cartridges.
10.XX.YY SUPPLY MEMORY ERROR The product cannot read or write to at least
one print cartridge memory tag or a memory
tag is missing from a print cartridge.
XX values
●
00 = Memory tag memory error
●
10 = Memory tag missing
YY values
●
00 = Black
●
01 = Cyan
●
02 = Magenta
●
03 = Yellow
Reinstall the print cartridge, or install a new
print cartridge.
11.XX Internal clock error
To continue press OK
The product real time clock has experienced
an error.
●
01=dead clock
●
02=dead real time clock
Whenever the product is turned off and then
turned on again, set the time and date at the
control panel. See
Use the control panel
on page 10.
If the error persists, you might need to replace
the formatter.
13.01.00 JAM IN TRAY 3 The product attempted to feed paper from
Tray 3 (paper feeder), but the leading edge
did not reach the TOP sensor in time.
1. Make sure the pick roller is installed
correctly.
2.
For transparency, labels, or 120 g/m
2
media, follow the restricted loading
procedures (only 200 sheets of
transparency/labels or 300 sheets of
120 g/m
2
media can be loaded at one
time).
3. Check the Tray 3 paper-present sensor
to make sure it is not stuck in the up
position. Rotate the sensor upward and
Table 7-13 Control-panel messages (continued)
370 Chapter 7 Solve problems ENWW
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