Control panel message Description Recommended action
release. If it drops back down without
hesitation, it is operating correctly.
13.02.00 JAM IN RIGHT DOOR The product fed a sheet of paper from one of
the trays and it reached the TOP sensor, but
stayed there too long.
This jam is commonly caused by multiple
sheets being fed into the paper path at one
time. Printing glossy media in a humid
environment can cause this jam.
13.04.00 JAM IN RIGHT DOOR The product fed a sheet of paper from one of
the trays, and it made it to the PF media feed
sensor, but the paper stayed there too long.
This jam is commonly caused by multiple
sheets being fed into the paper path at one
time. Printing glossy media in a humid
environment can cause this jam.
13.05.00 FUSER AREA JAM The product fed a sheet of paper from one of
the trays, and it made it to the TOP Sensor,
but did not reach the fuser delivery sensor in
time.
1. Check the paper path for damage. This
is a delay jam. Although the paper
stopped at or in the fuser, the root cause
is more likely a paper feed/pick-up
issue.
2. Check the fuser for damage to the
pressure-roll cover.
13.06.00 FUSER AREA JAM The product fed a sheet of paper from one of
the trays and it made it past the TOP sensor
and to the fuser delivery sensor in time, but it
stayed in the fuser too long.
1. Check for the presence of paper in the
fuser.
2. Curled sheets in the output bin might
cause jams to occur, which is especially
true if using light media (less than 75 g/
m
2
).
3. Check the fuser for damage to the
pressure roll cover.
13.12.00 JAM IN RIGHT DOOR The product fed a sheet of paper from one of
the trays, and it made it to the fuser delivery
sensor in time, but did not make it to the
duplex re-pickup sensor in time (HP Color
LaserJet CP3525dn printer and HP Color
LaserJet CP3525x printer only).
1. Make sure the loaded paper is not
skewed.
2. Check the media weight to make sure it
is within specification. If it is not, the
customer must manually duplex.
13.13.00 JAM IN RIGHT DOOR The product fed a sheet of paper from one of
the trays, and it made it to the duplex re-
pickup sensor in time, but it did not make it to
the TOP sensor in time when printing the
second side of a duplex print job (HP Color
LaserJet CP3525dn printer and HP Color
LaserJet CP3525x printer only).
Check the media weight to make sure it is
within specification. If it is not, the customer
must manually duplex.
13.1C.00 FUSER WRAP JAM During printing, the fuser delivery sensor
detected paper wrapping around the fuser
film.
Inspect the fuser for damage.
13.20.00 JAM IN RIGHT DOOR During a checking-printer cycle, the product
detected the presence of paper at the PF
media-feed sensor, TOP sensor, loop sensor
1, fuser delivery sensor, and duplex re-pickup
sensor.
1. Open the right door and check for the
presence of paper. Remove any that is
present.
2. Check the TOP sensor, loop sensor 1,
fuser delivery sensor, and duplex re-
pickup sensor for proper operation.
3. If the paper feeder (Tray 3) is
connected, open the lower-right door
Table 7-13 Control-panel messages (continued)
ENWW Control-panel messages table 371
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