Cause Solution
The fuser-delivery-sensor lever is damaged Replace the sensor (SR5).
Poor contact of the fuser-delivery sensor
connector
Reconnect the connectors of the fuser-delivery sensor (J46), intermediate
(J95) and the DC controller PCA (J123).
The fuser-delivery repick sensor is defective Check the fuser-delivery sensor via the sensor monitor mode. If the sensor is
defective, replace the fuser. See
Fuser on page 179.
The spring of the duplexing repick sensor lever
is unhooked
Check the spring and place it in the correct position. The sensor is located in
the right door behind the cover close to the engine side.
The duplexing repick sensor lever is damaged Replace the right door assembly. See Right-door assembly on page 194.
Poor contact of the duplexing media-reverse-
sensor connector
Reconnect the connectors of the duplexing media-reverse sensor (J8) and
(J90) and the duplexing driver PCA (J107).
The duplexing repick sensor is defective Check the duplexing media-reverse sensor via the sensor monitor mode. If the
sensor is defective, replace the duplexing repick sensor.
NOTE: Even if jammed paper is visible in Tray 1, clear the jam from the inside of the product by opening
the right door.
Jams in Tray 1, Tray 2 and internal paper path
Table 7-24 Causes and solutions for pickup delay jam 1: tray pickup
Cause Solution
The MP tray pick up roller or the MP tray
separation pad is worn or deformed.
Replace the MP tray pick up roller and separation pad. See Pickup roller
(Tray 1) on page 213. Replace the right door. See Right-door assembly
on page 194.
Poor contact of the tray 1 media-presence-
sensor connector (SR21)
Reconnect the connectors of the tray media-feed sensor (J7), intermediate
(J85), and DC controller (J107).
The MP media-presence sensor is defective
(SR21).
Check the tray media-feed presence sensor in sensor-monitor mode. If the
sensor is defective, replace the right door assembly. See
Right-door assembly
on page 194.
The arm spring of the MP pickup solenoid is
unhooked
Check the spring and place it in the correct position.
Poor contact of the MP-pickup-solenoid drive
connector
Reconnect the connectors of the tray pickup solenoid (J84) and the DC
controller PCA (J107).
The MP-pickup solenoid is defective Execute the tray-pickup-solenoid driving test in the actuator-drive mode. If the
solenoid is defective, replace the right door assembly. See
Right-door
assembly on page 194.
Poor contact of the pickup-motor drive
connector (M13)
Reconnect the connectors of the pickup motor (J1705), intermediate (J6) and
the DC controller PCA (J131).
The pickup motor (M13) is defective. Execute the pickup-motor driving test in the actuator-drive mode. If the motor
is defective, replace the pickup motor. See
Pickup motor on page 253.
Table 7-23 Causes and solutions for residual media jams (continued)
ENWW Clear paper jams 421
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