Table 7-25 Causes and solutions for pickup stationary jams
Cause Solution
Multiple feed of media Replace any worn or deformed parts (tray separation pad, tray feed roller, MP
tray pickup roller or MP tray separation pad). If replacing the MP tray separation
pad, you must replace the right door assembly. See
Right-door assembly
on page 194.
Check the separation pad and MP tray separation pad to see if they are firmly
seated and coupled with the torque limiter.
Replace the separation pad and feed roller for Tray 2 and Tray 3.
If the MP tray pickup roller if defective, replace the roller. See
Pickup roller
(Tray 1) on page 213. If the MP tray separation pad is defective, replace the
right door assembly. See
Right-door assembly on page 194.
The secondary transfer roller is not set
correctly
Place the secondary-transfer-roller unit in the correct position.
The secondary-transfer roller is worn or
deformed
Replace the secondary-transfer-roller assembly. See Secondary transfer
assembly on page 186.
Poor contact of the drum 3 drive connector Reconnect the connectors of the ITB motor (J42) and the DC controller PCA
(J121).
The drum motor 3 is defective Execute the drum 3 driving test in the actuator-drive mode. If the motor is
defective, replace the ITB motor.
The ITB does not rotate smoothly Replace the ITB. See Intermediate transfer belt (ITB) on page 188.
Table 7-26 Causes and solutions for pickup delay jam 1; MP tray pickup
Cause Solution
The MP tray pickup roller or MP tray
separation pad is worn or deformed
If the MP tray pickup roller if defective, replace the roller. See Pickup roller
(Tray 1) on page 213. If the MP tray separation pad is defective, replace the
right door assembly. See
Right-door assembly on page 194.
Poor contact of the MP tray media-presence-
sensor connector (SR21)
Reconnect the connectors of the MP tray media-presence sensor (J2007),
intermediate (J85) and the DC controller PCA (J1071).
The MP tray media-feed sensor is defective
(SR21)
Check the MP tray media-feed sensor via the sensor monitor mode. If the
sensor is defective, replace the right door assembly. See
Right-door assembly
on page 194.
The arm spring of the MP tray pickup solenoid
is unhooked
Check the spring and place it in the correct position.
Poor contact of the MP tray-pickup-solenoid
drive connector
Reconnect the connectors of the MP tray pickup solenoid (J84) and the DC
controller PCA (J107).
The MP tray pickup solenoid is defective Execute the MP tray-pickup-solenoid driving test in the actuator-drive mode. If
the solenoid is defective, replace the right door assembly. See
Right-door
assembly on page 194.
Poor contact of the pickup-motor (M13) drive
connector
Reconnect the connectors of the pickup motor (J1705), intermediate (J6) and
the DC controller PCA (J131).
The pickup motor (M13) is defective Execute the pickup-motor (M13) driving test in the actuator-drive mode. If the
motor is defective, replace the pickup motor.
422 Chapter 7 Solve problems ENWW
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