{
Available for most HP products currently under warranty or contract.
{
Available in most countries.
For more information about Customer Self Repair, see
http://www.hp.com/go/selfrepair.
Contact HP Support
HP Support is available to you by telephone or instant messaging. What to do before you call:
{
Review the troubleshooting suggestions in this guide.
{
Review the relevant driver documentation.
{
If you have installed third-party software drivers and RIPs, see their documentation.
{
If you call one of the Hewlett-Packard offices, please have the following information available to help
us answer your questions more quickly:
￨
The product you are using (the product number and the serial number, found on the label at the
back of the product)
￨
If there is an error code on the front panel, note it down; see
Front-panel error messages
on page 185
￨
The product's Service ID: at the front panel, press
, then , then .
￨
The computer you are using
￨
Any special equipment or software you are using (for example, spoolers, networks, switch-boxes,
modems or special software drivers)
￨
The cable you are using (by part number) and where you purchased it
￨
The software name and version you are currently using
￨
If possible, print out the following reports from the front panel; you may be asked to fax or email
them to the support center helping you: Configuration, Usage Report and “all pages above” from
Service Information (see
The printer’s internal prints on page 12). Alternatively, in the Embedded
Web Server, go to Support > Service support > Printer information > All pages.
How to contact HP Support
You can review latest information related to your product and get chat assistance at http://www.hp.com/go/
getsupport.
You can also get chat assistance on your smartphone by using the HP Support Center Mobile App:
http://www8.hp.com/us/en/products/smart-phones-handhelds-calculators/mobile-apps/app_details.html?
app=tcm:245-1163163&platform=tcm:245-1163164.
Your HP Support telephone number is available on the Web: please visit
http://welcome.hp.com/country/us/
en/wwcontact_us.html.
ENWW Contact HP Support 191
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