HP DeskJet 5000 series - Troubleshooting Guide; Troubleshooting System Error Codes; Solving Image Quality Problems; Media Jams and Printhead Crashes

Table of Contents
3
HP DesignJet 5000 Series Printers Service Manual
Table of Contents 1
Troubleshooting 1-1
Introduction 1-2
Phone Support 1-2
Troubleshooting System Error Codes 1-2
Performing a Service Test on a Failed Assembly 1-3
Performing the Necessary Service Calibrations 1-3
Troubleshooting Calibration Error Codes 1-3
Troubleshooting Ink Supplies Error Codes 1-4
Troubleshooting Initialization - Self Diagnostic Errors 1-4
Solving Image Quality Problems 1-5
The Printer does not Power ON 1-5
ALL the Front-Panel LEDs are Lit but Nothing Else Happens 1-6
Troubleshooting Media Jams/Printhead Crashes 1-6
Troubleshooting Shutdowns 1-7
Problems with Vacuum 1-9
Vacuum suction much lower at high altitudes 1-10
Printhead Crashes/Smears on High Density Prints Using Coated
Media 1-10
Color differences in different HP DesignJet Printers 1-11
Banding at variable extreme environmental conditions 1-11
Banding with unsupported Media 1-11
Banding due to Ink Cartridge replacement while printing 1-12
Hue shift on HP Colorfast Adhesive Vinyl media 1-12
Black Smearing on HP Photo Imaging Gloss 1-12
Magenta Bleeding on HP Photo Imaging Gloss when using the
Take Up Reel 1-13
Loss of Gloss on HP Photo Imaging Gloss when using the Take Up
Reel 1-13
Dry Cockle on High Density Prints Using Paper Based Media 1-14
Wrinkles and scratches (cockle) when using HP Coated and
Heavyweight Coated Media. 1-14
Worm marks (cockle) on part of plots on paper based media 1-15
Drying Time Too Long for HP Studio Canvas 1-15
Media Skew when Printing a Banner Plot 1-15
Solving Media-Handling Problems 1-16
How to Navigate through the Front Panel Menus 1-18
Service Configuration Print 1-27