Cause: The print carriage is blocked.
Solution: Turn the HP All-in-One off, remove any objects that are blocking the print
carriage (including any packing materials), and then turn the HP All-in-One on again.
Paper mismatch
Cause: The print setting for the print job does not match the paper type or size
loaded in the HP All-in-One.
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
•
Set the paper type for printing
•
Choose papers for printing and copying
Wrong paper width
Cause: The print setting for the print job does not match the paper type or size
loaded in the HP All-in-One.
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
•
Set the paper type for printing
•
Choose papers for printing and copying
Power and connection messages
The following is a list of power- and connection-related error messages:
•
HP All-in-One not found
•
Communication test failed
•
Improper shutdown
•
Two-way communication lost
HP All-in-One not found
Cause: This error applies only to USB-connected devices. The USB cable is not
plugged in properly.
Errors 121
Troubleshooting
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